Senior Groups & Events Manager - Central London Marriott Cluster Hotels

This role is for a Senior Events & Groups Manager to join the Central London Marriott Cluster, working across five iconic London Marriott hotels. The position involves managing large-scale, high-profile and VIP event enquiries from enquiry through to post-event follow-up, delivering engaging client presentations, and collaborating with operational teams to create exceptional event experiences. The manager will oversee group accommodation blocks, meeting space inventory, and event logistics, coordinate Banquet Event Orders, and act as the key link between Sales and Operations. Additionally, the role includes coaching and mentoring team members, managing financial processes like deposits and commissions, and contributing to revenue management and commercial strategy.

Responsibilities

• What You'll Be Doing Drive Sales Success - Manage large-scale, high-profile and VIP event enquiries from enquiry through to post-event follow up.
• Deliver engaging client presentations, show rounds and discovery calls that convert business.
• Collaborate with operational teams to create exceptional event experiences that exceed expectations.
• Support the cluster's strategic sales objectives and maximize conversion opportunities.
• Bring Events to Life - Oversee group accommodation blocks, meeting space inventory and event logistics.
• Lead the coordination of Banquet Event Orders (BEOs) and act as the key link between Sales and Operations.
• Ensure every event is flawlessly planned and executed while maintaining Marriott brand standards.
• Inspire and Develop Others - Coach, mentor and support team members to achieve their full potential.
• Lead by example, creating a positive, high-performance culture.
• Support cluster initiatives, promotional campaigns and team engagement activities.
• Own the Numbers - Manage deposits, commissions, credit requests and event-related financial processes.
• Support forecasting and revenue management activities.
• Contribute to commercial discussions and identify opportunities to optimise revenue performance.
• Deliver Exceptional Guest Experiences - Build strong client relationships at every touchpoint.
• Lead pre-event planning and post-event reviews.
• Continuously identify ways to elevate service standards and create memorable experiences for guests and clients.

Requirements

• Passionate about events, hospitality and customer service.
• Experienced in group and event sales within a hotel environment.
• Commercially focused with strong sales and negotiation skills.
• Organised, detail-oriented and confident managing multiple priorities.
• A natural relationship builder who thrives in a fast-paced environment.
• An inspiring team player who enjoys developing others and leading by example.

Benefits

• What We Offer - Travel smarter with discounted stays at over 10,000 Marriott hotels worldwide along with family and friends.
• Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App.
• Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels.
• Start your day right with a £5 breakfast when staying in most of our European hotels.
• Make life easier with our Uniform laundry service.
• Relax and recharge with 23 days of holiday plus public holidays, with extra days the longer you stay with us. (Pro rata)
• Know someone amazing? Refer them and earn up to £500 when they join.
• Plan confidently for the future with our supportive company pension scheme.
• Be celebrated regularly through awards, recognition events and milestone celebrations.
• Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more.
• Enjoy a vibrant calendar of monthly associate events filled with fun and connection.
• Enjoy complimentary meals on duty.
• Boost your skills with industry‑leading learning and development, including digital training, classroom sessions.
• Take your career further with apprenticeship programmes designed to help you grow and shine in your role.
• Stay active and save money with the Cycle to Work scheme.