Trainee - Events Management

This is a hotel internship program position at Marriott International, where the trainee will learn about hotel operations from the ground up. The role focuses on events management, assisting the Senior Event Manager or Director of Event Management with pre and post event administration, including distribution of forecasts and banquet event orders, floor plan drawings, and event execution. The trainee will also handle customer service, participate in training, and support various hotel sales initiatives. The goal is to gain hands-on experience in hotel management and prepare for a career in the travel industry.

Responsibilities

• Reports directly to Senior Event Manager/Director of Event Management
• Executes goals established by Senior Event Manager with common objective
• Integrity to ensure security and confidentiality of all Hotel sales account and profiles
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery
• Assist Director/ Event Manager in pre/post event administration:
• Weekly accurate distribution of 14-day Function Forecast to Distribution list
• Daily Email Distribution of Banquet Event Orders to Distribution list
• Technical drawing of Floor Plans (Social tables)
• Internal Events -Execution of Banquet Event Orders (Opera Management)
• Maintenance of office equipment & supplies like menu paper, place cards etc (Birch Street management)
• Ordering of external AV equipment or items (Birch Street management)
• Close file administration and archive procedure (Data depot)
• Raise gift vouchers whenever needed or refunds etc (Project tree management)
• Menu, place cards, tent card, A3 floorplan and A3 signage printing
• Doing Marriott Bonvoy points award in Project tree and quarterly reports (MBV3 & MBV 12)
• Timely communication and distribution of event details and changes
• Learn how to raise day use room requests (FIAT)
• Monthly checkbook accounting/accurals
• Carpark coupons management
• Do event signage for events accurately (Signage management)
• Direct takeover and execution of all internal or external events periodically as assigned by Event Manager / Director. To follow Standard Operating Procedure on workflow and customer service.
• Proactive involvement in any Hotel sales initiatives/promotions
• Maintain sound and positive rapport with key sections; Sales Center / Proactive /Catering Sales & Reservations and all other departments in hotel
• Meet up with vendors to direct vendors to ballroom for setup etc
• Perform rotational office assigned duties
• Establish a smooth communication channel with all internal and external guests
• Participate in daily 15-minute training and assigned as champion for any formalized training
• Perform any other duties and responsibilities as assigned accordingly