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Delaware North
Actively hiring
Operations and Venue Supervisor, Nova Guides
- Workplace
- On-site
- Commitment
- Full-time / Part-time
- Seniority
- Junior
- Posted
Location
Red Cliff, United States
As an Operations and Venue Supervisor at Nova Guides, you will assist in the daily operations of guiding, lodging, food and beverage, front desk, and wedding operations. You will train and schedule recreation team members, create daily agendas, ensure equipment cleanliness and safety, and assist with managerial duties such as hiring and inventory. You will also serve as night or morning manager on duty when needed and operate company vehicles as required.
Responsibilities
- Provide information about the facilities, local hikes, attractions, and entertainment options, and guide guests on hikes and activities
- Train and schedule recreation team members to ensure the team is properly staffed to meet guest demand
- Create daily agendas to ensure all work is carried out efficiently
- Ensure the cleanliness, safety, and sanitation of all recreation equipment and facilities
- Maintain inventories of equipment, inspect for wear and tear, and perform maintenance tasks
- Assist in the managerial duties of the operation such as hiring, scheduling, inventory, ordering and payroll
- Be the night manager on duty for wedding days and morning manager on duty for days the Operation/Venue Managers are unavailable
- Assist the Operation Manager in duties for food and beverage, housekeeping and front desk
- Assist the Venue Manager in duties on event days and group bookings
- Operate a company vehicle as needed
Requirements
- Must be at least 18 years old
- Minimum of 2 years of customer service experience required
- Minimum of 1 year of previous supervisory experience required
- Must has a valid driver's license
- Ability to lead, problem-solve, and operate in a fast-paced environment
- Proficiency with Microsoft Office Suite, lodge booking software and reservation booking software
- Must be able to work a flexible schedule, including evenings, weekends, and holidays
- No college degree required
Benefits
- Health, dental, and vision insurance*
- 401 (k) with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Free activity rentals year-round
- Free Vail Pass recreation area season pass
- Free shift meal with full-day guided tour
- Employee discounts, including 50% off on-site restaurant, 20% off gift shop, and grocery purchases
- Friends and family discounts on Explorer Cabins
- Monthly team member appreciation events
- Reimbursement of guide pack supplies
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide