Premium Events Manager, Chaifetz Arena

Delaware North Sportservice is seeking an experienced Premium Events Manager to join the team at Chaifetz Arena in Saint Louis, Missouri. In this role, you will manage premium dining within the arena as well as catered events, ensuring exceptional guest service across premium spaces in a high-volume sports or entertainment venue. You will be responsible for hiring and developing teams, coordinating premium service operations on event days, maintaining high standards of cleanliness and service, and building strong relationships with guests and stakeholders. The role focuses on driving operational excellence and creating memorable guest experiences.

Responsibilities

• Hire, develop, and manage effective teams, ensuring flawless execution and exceptional guest experiences
• Schedule, coordinate and supervise premium service team members and operations on event days
• Maintain exceptional standards for cleanliness, presentation, service flow, and product quality
• Build strong relationships with premium guests, partners, and internal stakeholders while handling guest concerns with professionalism and discretion
• Assist in developing and executing operational strategies, procedures, menus, and control policies that elevate service standards and accountability of staff
• Ensure compliance with all company standards and federal, state and local regulations

Requirements

• Minimum three years of experience in premium hospitality environments, preferably in sports or entertainment venues or catering environments
• Strong food knowledge with a variety of menus and previous experience supervising service team members required
• Ability to communicate through oral and written skills with staff
• No degree required
• Ability to work nights, weekends, holidays, and major events as required

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts