The Event Associate supports the Field/Lead Coach for in-store sport events, both on and off the field, and assists with DICK'S sponsored camps, clinics, and programs. The role focuses on providing thoughtful product recommendations, driving customer service, and helping athletes have fun and participate safely. The associate also builds relationships with local organizations and supports the Community Team in bringing programming to the field.

Responsibilities

Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service.
Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
Adhere to all loss prevention standards.
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
Perform other tasks as assigned by management

Requirements

At least 2 years of customer service experience preferred
Customer-service oriented
Strong detail orientation