The Director of Event Management leads the Event Management team at Westin Rancho Mirage Golf Resort & Spa, overseeing the planning, coordination, and execution of all group, catering, banquet, conference, social, and special events throughout the resort. This role serves as the primary liaison between clients and operational departments to ensure seamless event execution, exceptional guest satisfaction, and achievement of financial and service objectives. The Director provides strategic leadership, develops high-performing teams, and fosters strong partnerships across the resort to deliver memorable guest experiences that align with Westin brand standards.

Responsibilities

Lead and oversee all aspects of event planning, coordination, and execution across the resort.
Develop and implement event management strategies that support resort objectives and guest satisfaction goals.
Establish departmental service standards, operational procedures, and performance expectations.
Monitor event trends and identify opportunities to enhance guest experiences and operational efficiencies.
Collaborate with Sales, Catering, Food & Beverage, Culinary, Resort Operations, and other departments to ensure successful event execution.
Participate in resort leadership initiatives, meetings, and strategic planning efforts.
Serve as the primary point of contact for high-profile clients, VIP groups, and key accounts.
Build and maintain strong relationships with clients, event planners, vendors, and business partners.
Conduct client meetings, site visits, planning sessions, and event reviews.
Ensure all client expectations, contractual obligations, and service standards are met or exceeded.
Resolve guest and client concerns promptly and professionally.
Drive guest satisfaction, loyalty, and repeat business through exceptional service delivery.
Oversee event timelines, logistics, staffing plans, room setups, and execution strategies.
Review Banquet Event Orders (BEOs), event specifications, contracts, and operational details for accuracy.
Ensure effective communication of event requirements across all departments.
Maintain oversight of event execution to ensure seamless operations and exceptional guest experiences.
Support large-scale events, conferences, weddings, galas, and special resort programming.
Conduct post-event evaluations and implement continuous improvement initiatives.
Develop and manage departmental budgets, forecasts, and financial performance.
Monitor event revenue, profitability, labor costs, and operating expenses.
Evaluate business trends and identify opportunities to increase revenue and maximize profits.
Review event performance metrics and prepare reports for resort leadership.
Ensure proper billing, revenue capture, and financial accountability for all events.
Recruit, train, coach, and develop Event Managers, Coordinators, and support associates.
Foster a culture of accountability, teamwork, professionalism, and guest service excellence.
Conduct performance evaluations and provide ongoing coaching and development opportunities.
Ensure associates have the resources and support needed to perform effectively.
Promote associate engagement, retention, and career development.
Ensure compliance with all company policies, hotel standards, and applicable regulations.
Maintain adherence to safety, sanitation, emergency, and risk management procedures.
Ensure event operations comply with local, state, and federal laws.
Report incidents, safety concerns, and operational challenges promptly.
Maintain accurate records and documentation related to event operations.

Requirements

Bachelor's degree in Event Management, Hospitality, Marketing, Business Administration, Communications, or related field.
8+ years of progressive event management experience.
5+ years of leadership experience managing event teams and large-scale events.
Proven experience developing event strategies and managing multimillion-dollar event budgets.
Strong contract negotiation and vendor management skills.
Experience with event management systems, registration platforms, and CRM technologies.
Demonstrated project management expertise and organizational skills.

Nice to have

Master's degree in Business Administration, Hospitality Management, or related field.
Certified Meeting Professional (CMP) designation.
Experience managing national or international event programs.
Familiarity with hybrid and virtual event technologies.

Benefits

Medical, Dental, and Vision coverage
Basic Life, Voluntary Life, AD&D insurance options and more
401(k) and Roth Retirement Plans with company match
Hotel Discount Program
Career development and growth opportunities