DELEGATE & TRAVEL MANAGER - EVENT AGENCY

As a Delegate & Travel Manager at egg, you will manage the full delegate journey, from registration and communication to travel coordination and attendee support. You will coordinate travel bookings, maintain accurate participant data, and act as the primary contact for delegates, resolving issues professionally. Collaborating with Project Managers, suppliers, and client stakeholders, you will ensure seamless event delivery and identify opportunities to improve processes through technology and automation.

Responsibilities

• Manage the full delegate journey, including registration, communication, travel coordination and attendee support
• Coordinate travel bookings and related logistics while ensuring compliance with client and project requirements
• Maintain accurate participant data, reporting and tracking through event and CRM platforms
• Act as the primary contact for delegates, resolving issues professionally and efficiently
• Collaborate closely with Project Managers, suppliers and client stakeholders to ensure seamless event delivery
• Identify opportunities to improve processes, reporting and delegate management workflows through technology, automation and AI

Requirements

• 3+ years of experience in delegate management, participant management, travel coordination or event operations
• Experience working within the pharmaceutical and/or healthcare industry
• Strong travel booking experience, including managing complex attendee travel arrangements
• Advanced Excel skills and confidence working with large data sets, reporting and data quality management
• Strong digital and technical skills, with the ability to quickly learn and work across multiple platforms and tools
• Ability to work independently, manage competing priorities and maintain attention to detail in a fast-moving environment
• Fluent in spoken and written English and German

Nice to have

• Experience with delegate management platforms such as Cvent
• Experience managing small events independently
• Knowledge of pharmaceutical compliance requirements and healthcare regulations

Benefits

• Flexible working setup (remote in some places, hybrid in others)
• Competitive salary + performance-based bonus
• Home office / tech stipend, lunch vouchers
• Smart, supportive colleagues who genuinely enjoy working together
• International career opportunities + annual global offsite in somewhere excellent
• Free coffee, pet-friendly offices and a culture that cares about people as much as performance