The Donor Events Assistant supports the Donor Engagement and Events Director of Eisenhower Health Foundation in achieving fundraising goals for Capital Campaign, 24/7, Annual Giving and Planned Giving. This role involves producing detailed tasks, high-level organization, and communication with donors, employees, and external partners in a dynamic event environment. The assistant attends Foundation events to ensure their success as directed by leadership, handling event logistics, donor communication, and administrative support.

Responsibilities

1.Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
2. Responsible for all event name tags; works with other departments on requesting donor lists; creates name tags, proofs and ensures accuracy and correct details.
3. Responsible for submitting and overseeing the process and communication for all the approved Foundation event invoices and accounts payable; files copies in appropriate event folder, creates and submits purchase orders, onboards new vendors with finance and communicates to vendor or partners expected payment dates; supports Director in year-end reconciliation.
4. Schedules and manages changes with photographers and valet and parking services; responsible for distributing photos or making appropriate action depending on the direction of the Donor Event Lead or Director.
5. Responsible for planning and executing internal meetings and events.
6. Collects vendor certificates of insurance and responsible for all event files and documentation.
7. Supports Donor Events Team on all ticketing and ticketing events; supports Donors on all ticketed events and their delivery and access of digital or physical tickets.
8. Responsible for answering donor’s calls regarding events, takes accurate phone messages, RSVPs, event requests, distributes information appropriately and follows up with donors, if necessary.
9. Responsible for answering donor’s emails regarding events and gives donors professional and accurate answers in writing and follows up with donors, if necessary.
10. Responsible for supporting donors in person whether at an event or in the office. Greets walk-in donors and supports their questions, involving event information, RSVPs and payment for events, if necessary.
11. Documents and communicates important and thoughtful details from donors to provide excellent customer service.
12. Responsible for physical event preparation, load-in, set-up and load out for indoor and outdoor events and tours.
13. Ensures 5-star Excellence of Eisenhower Health Foundation are delivered graciously and thoughtfully every day in operations and relationships, while being fiscally responsible.
14. Attends Foundation Events and facilities onsite execution to ensure expectations are met by vendors and successful outcomes.
15. Performs other duties as assigned.

Requirements

Required: High school diploma, GED or higher level degree
Required: One (1) year of experience in a customer service role

Nice to have

Preferred: Bachelor's degree
Preferred: Event coordination experience, fundraising, client or customer-based project management.