The Event Coordinator at Park North is responsible for managing event bookings and providing excellent customer service to guests planning parties and group events. Duties include answering phone inquiries, completing reservations, giving facility tours, and assisting with on-site event coordination. The role involves maintaining accurate logs, communicating with staff about party needs, and ensuring the party office is clean and organized. This position supports the party/group manager and helps create event materials and summaries.

Responsibilities

Answering phones and answering questions about the facility and booking events
Complete Birthday/Group reservation bookings per script and booking guidelines
Greeting and assisting all walk in party inquiries
Giving tours to potential parties and groups
Being knowledgeable of all aspects of the park and answering questions accordingly
Being knowledgeable of the party packages and program to accurately translate information to guests
Maintaining logs accurately
Calling past parties and trying to get them to rebook.
Communicating with staff about special needs of parties
Assisting the party/group manager with all parties on the day of the event • Assist with creating event summaries and creating care packages with relevant materials for events (wristbands, play cards, drink tickets, decorations, etc..)
Maintaining cleanliness of the party office
Understanding the cash out process and having the ability to properly cash out a party
Assist as needed in other areas as requested by a lead or manager
Maintain uniform standards and a professional appearance

Event Coordinator- Park North

Responsibilities