We are seeking an AV Tier 2 Technician to provide day-to-day support for meeting room technology and end-user devices within a corporate environment. This role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance. The ideal candidate will have 1-3 years of experience in AV support, a practical approach to problem-solving, and excellent communication skills with the ability to work in a client-facing environment while managing tickets and documenting work clearly.

Responsibilities

Provide break/fix support for AV systems in meeting rooms, conference spaces, and office areas
Troubleshoot basic to intermediate issues with audio, video, and conferencing platforms (e.g., Zoom, Teams)
Respond to and update support tickets in line with agreed SLAs, escalating issues when required
Support end users with common AV and basic IT issues (e.g., connectivity, device setup)
Assist with routine checks, minor configuration changes, and simple system maintenance
Support basic IT tasks such as device setup, imaging, and peripheral troubleshooting (e.g., laptops, printers)

Requirements

1–3 years of experience in AV or IT support
Basic knowledge of AV systems, video conferencing, and end-user technology
Strong troubleshooting and problem-solving skills
Comfortable working in a client-facing environment
Ability to manage and update tickets clearly and accurately
Good communication skills and a reliable, team-oriented approach

Nice to have

Experience with common AV platforms (Zoom Rooms, Microsoft Teams Rooms) is a plus
Exposure to tools like Crestron or Extron is beneficial but not required
Some physical work may be required (e.g., moving equipment, room setup)

AV Technician Tier 2

Responsibilities

Requirements

Nice to have