Deputy Events Manager - Edinburgh Castle

As one of two Deputy Events Managers at Edinburgh Castle, you will be a key member of the wider castle team, reporting directly to the Events Manager. You will be responsible for managing all aspects of assigned confirmed evening events and some day events, including external suppliers, client relationships, and staff scheduling. You will support the Events Manager in delivering a wide range of events and commercial activities across the Edinburgh region, and assist with corporate hospitality for major events such as the Royal Edinburgh Military Tattoo and Castle Concerts. You will also be the first point of contact for resolving client and visitor complaints and will lead on incident resolution during events.

Responsibilities

• Responsible for the management of all aspects of assigned confirmed evening events and some day events. Including the management of external suppliers working on-site, client relationship communication and distributing the necessary information to the wider castle.
• Conduct site visits for clients after they confirm a booking, showcasing event spaces and explaining options available, which may enhance their experience and increase income to the site recommended through upselling suppliers entertainment offerings whilst problem solving site logistics and restrictions.
• Lead on the scheduling of appropriate staff for each event and supervise the event team to ensure highest standard of service to clients.
• Motivate the team to excel and deliver on task and responsibilities undertaken for each event and lead by example.
• Support the Events Manager through the delivery of a wide range of events and commercial activities across the Edinburgh region.
• Line Manage part-time Guest Experience Assistants. This involves training, assigning events in alignment with their allocated hours and overseeing time management to ensure they deliver their responsibilities.
• Assisting the delivery of corporate hospitality for major events such as the Royal Edinburgh Military Tattoo and Castle Concerts throughout July and August.
• Be the first point of contact for the resolution of client and visitor complaints ensuring relevant procedures and processes are adhered to and escalate issues when appropriate.
• Be responsible for all onsite staff, guests and suppliers during events. Responding to emergency situations out-with Castle opening times and leading on the resolution of any incidents such as fire alarms, visitor ejections, first aid and medical emergencies etc
• Liaise with the Edinburgh Castle management team to ensure the visitor experience is maintained for daytime visitors and evening clients alike.
• Maintain important internal relationships such as those with the Guiding, Retail, Admissions and Works teams to ensure seamless 5-star events for clients.
• Be the point of contact between client and other staff on site and will need to show effective communication problem-solving skills.
• Support the Events and Community Manager in the delivery of events and responsibilities.
• Work collaboratively with internal castle teams to identify and implement improvements to facilities and processes that support the events and functions business.

Requirements

• Events supervision experience
• Knowledge of Microsoft Office packages, specifically Word and Excel
• Experience supporting a team to deliver their goals
• Ability to plan, organise, then get the best from people to achieve an objective
• Experience of delivering work collaboratively across multiple departments and stakeholder groups
• Flexibility to provide cover according to business needs
• Demonstrable experience delivering process improvements
• Excellent written and communication skills
• Ability to prioritise and thrive in a fast-paced environment

Benefits

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties