This is a senior temporary role leading the Hospitality and Events team at Historic Environment Scotland, focused on driving commercial income and growth. The post holder will finalise and deliver a two-year growth plan, manage a team of six, and oversee sales planning, event delivery standards, and departmental budgets. They will work closely with senior leadership and external partners to maximise profitability and ensure operational excellence across the organisation's hospitality and events portfolio.

Responsibilities

Work collaboratively with the Interim Head of CD&E and Head of Strategy & Planning to finalise a two-year growth plan, driving delivery of the implementation roadmap and embedding new ways of working to capitalise on short-term opportunities while building strong foundations for sustained long-term growth.
Line management of a team of 6 in total, with direct management of the Hospitality and Events Manager.
Review the current structure and sales and promotional activities of the Hospitality and Events team to ensure they are aligned to deliver the growth plan and wider corporate objectives. Provide recommendations to the Interim Director and Interim Head of CD&E, while supporting the broader CD&E function in the development of sales planning processes and performance metrics.
Work with the Hospitality and Events Manager to develop an annual sales plan focussing on lead generation, conversion growth and retention, as well as quarterly delivery and effective reporting. Review all event pricing to ensure maximisation of profit for HESe.
In partnership with site operational teams, finalise and deliver a set of expected event delivery standards to support operational excellence. Ensure all contracts are fit for purpose and teams are confident in application of our terms and conditions.
Accountable for the department’s budget, forecasting, monthly business updates and managing expenditure and delivering a profitable return on investment.
Apply strong commercial rationale to ensure profit and loss (P&L) delivery of the department projects and report as part of the wider Commercial Development and Enterprise Team to the Head of Department and the HES Enterprise Board as required.
Take the lead on high profile HES commercial partnership events to ensure contracts and delivery are in line with the HES commercial direction while protecting the organisation’s reputation and interests.
Work with Senior Ecommerce Manager to develop implement effective Events System.
Work with the Hospitality and Events Manager to consider any product development opportunities and develop proposals for pricing and delivery, following defined sign off procedures. Identify opportunities for continuous improvement across all areas of the department. Recommend new areas for partnership or business growth.
Review the objectives of the team and ensure they align with the organisation, directorate and team deliverables. Make recommendations as required to support cross directorate working.
Lead and support the team to foster a positive, high-performance culture while ensuring consistent adherence to organisational policies, processes, and behavioural standards

Requirements

**Essential:**Significant senior-level experience in hospitality, events, venue sales, or commercial development, with a proven record of driving income growth and commercial performance. Understanding of the opportunities the sector can offer.
Demonstrable experience developing and implementing growth strategies, sales plans, and commercial initiatives that deliver measurable business results.
Experience establishing and managing sales performance frameworks, including pipeline management, lead generation, conversion metrics, reporting, and KPI development.
Strong commercial and financial acumen, including budget management, forecasting, pricing strategy, P&L accountability, and return on investment analysis.
Excellent project management capabilities, including the preparation and delivery of complex business cases.
Experience of effective leadership, team management and senior stakeholder engagement, with experience working with Director and executive levels. Experience in managing change.
Strategic thinker with a solid background in organisational leadership. Experience reviewing and improving business processes, operating models, and ways of working to increase efficiency, effectiveness, and commercial outcomes
Practical experience of working with a range of external partners and an understanding of complex partnership agreements. Excellent negotiation skills.
Strong influencing and networking skills.
Experience in implementing CRM systems and processes. Introducing and coaching best practise.
Committed to Equality, Diversity and Inclusion, with a proven ability to support strategic EDI goals.

Benefits

Enrolment onto a Civil Service Pension scheme – 28% employer contribution
25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
Reimbursement for relevant professional subscriptions
Support for further education and personal development
Study leave for work related courses
Flexible working hours (where appropriate)
Free entry to all of our properties (with up to three guests)
Free entry to English Heritage, Manx and Cadw properties

Senior Hospitality and Events Manager (Temporary)

Responsibilities

Requirements

Benefits