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First Global Management Services, Inc.
Actively hiring
Website

Event Assistant (Event Ambassador)

Workplace
On-site
Commitment
Full-time
Seniority
Junior
Posted
Location
Munich, Germany

As a Floor Ambassador, you will be the friendly, helpful face of our event spaces, providing essential on-site support to clients and the Event Management team. You will play a key role in ensuring the smooth execution of events by being a readily available point of contact, assisting with last-minute needs, and proactively addressing any issues that may arise. Your positive attitude and customer-focused approach will help create a welcoming, successful event environment at a well-known tech company.

Responsibilities

  • Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
  • Proactively offer assistance and support to clients with immediate requests and inquiries.
  • Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
  • Liaise with various service line partners (catering, AV, security, and room setup) and vendors to facilitate quick resolutions and fulfil requests.
  • Troubleshoot basic on-site issues and escalate more complex matters to the Event Management team.
  • Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
  • Support the setup and distribution of event materials, including signage, stationery, badges, and giveaways.
  • Help with light manual handling, lifting/moving boxes (up to 10kg/22lbs), and transporting items between event spaces and storage areas.
  • Ensure event spaces are tidy and well-maintained throughout the event.
  • Provide wayfinding assistance and answer general questions about the event and venue.
  • Support guest registration and check-in processes as needed.
  • Assist with post-event breakdown and tidying of event spaces.
  • Communicate effectively with the Event Management team regarding any issues, requests, or observations.

Requirements

  • Entry-level position; some experience in customer service, hospitality, or event support is a plus, but not always required.
  • Excellent interpersonal and communication skills with a strong customer service orientation.
  • Positive and proactive attitude with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle multiple requests and prioritize tasks effectively in a fast-paced environment.
  • Must be fluent in English & German
  • Must be able to work fully on-site. This role will be based within specific event spaces on the campus. This is an on-site position.
  • Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed to support event schedules.

Benefits

  • Personal Volunteer Day
  • 28 Days of Holiday
  • Wellness Stipend
  • Complimentary access to Headspace, Rocket Lawyer & Maven
  • Employee Assistance Program (EAP)
  • Mobile Phone Allowance
  • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.