Team Lead, Event Production

Responsibilities

• Lead on all aspects of on-site service delivery which includes developing processes, maintaining client relationships, and driving innovations and efficiencies
• Generate detailed reporting to provide insight on the health of studios, space utilization, finances, staffing, and client satisfaction
• Partner with Production leadership to ensure SOP’s are executed to the desired standards, and that all risk is identified in a timely manner
• Manage FIRST team members which could include; specialists, technicians, and freelancers at this facility
• Partner with Production Leadership to ensure all technically complex and high profile events are executed flawlessly
• Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
• Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
• Provide technical, operational and production support to a number of on-site meeting spaces
• Work closely with clients to establish A/V and staging layouts as well as budgets for events
• Staff, administer and maintain event calendar for FIRST team members
• Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
• Manage vacation schedules, coordinate team presence in office to ensure ample coverage, and review all T&E reports
• Liaise with Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the account
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Oversee the on-boarding & training/off-boarding process for all employees on the account
• Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team
• Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
• Advise on best options and set up for venues
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure team adheres to standard operating procedures and compliance processes
• Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
• Maintain comprehensive event files and keep precise records for the client
• Provide input/feedback on big picture opportunities, issues, and challenges within the organization
• Manage and promote communications to all team members to ensure maximum efficiency
• Manage process requests and projects to/from FIRST Main Office
• Ensure the team maintains positive relationships with client
• Lead and motivate the team to work efficiently
• Ensure the team is providing value for money to clients and seeking value adds where possible
• Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
• Develop, mentor, and provide feedback to team members on an on-going basis

Requirements

• 8-10 years of relevant experience
• Strong people management skills with the ability to lead by example is essential
• Expert/in-depth understanding of the latest Audio/Visual technology and advancements including lighting, audio/video, rigging and power
• High level of proficiency in the technical delivery of high-quality events
• Video output experience with expert technical understanding of systems
• Extensive experience operating event production systems
• Excellent communication and customer service skills are a must to build and maintain relationships
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment
• Experience managing day-to-day changes at every level of detail
• Willingness to travel as needed
• Familiarity with labor union rules (applicable only to USA and certain parts of EMEA)
• Ability to manage many projects at once with varying levels of production complexity
• Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing
• Must be fluent in English
• Ability to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

Nice to have

• Expert knowledge of 2D and 3D CAD (Vectorworks) preferred

Benefits

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure