Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)

The GCU Hotel, Travel & Events Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors. Duties include greeting guests, managing room inventory, check-in/out procedures, coordinating shuttle service, and providing general assistance to guests.

Responsibilities

• Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally
• Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters
• Assist with monitoring flights for changes that could affect the visitor itinerary
• Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction
• Manage room inventory and determine rooms for incoming guests
• Manage check in/out procedures
• Assist guests with dining and activity recommendations
• Coordinate shuttle service for guests with attendance luggage
• Assist guests with general inquiries
• Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience

Requirements

• A minimum of one year experience in customer service or hospitality industry.
• Always provides a professional image through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Must be fluent in English, ability to read and write.
• Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.
• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

Nice to have

• Local students available to work during breaks strongly preferred.