Redfield Estate Venue Manager

El Venue Manager de Redfield Estate supervisará las operaciones de la histórica casa y los terrenos de Redfield Estate, un lugar de alquiler de primer nivel en la Costa Norte. Será responsable de manejar las consultas de alquiler, realizar tours, ejecutar acuerdos y pagos, mantener el calendario de alquiler, coordinar eventos, asegurar la configuración adecuada de las instalaciones, y resolver problemas de servicio al cliente. También supervisará el mantenimiento, preparará presupuestos y reportes financieros, y supervisará al personal de tiempo parcial. El puesto requiere colaborar con otros lugares de alquiler del distrito y participar en marketing para alcanzar los objetivos del negocio.

Responsibilities

• Handle rental inquiries, give tours, execute agreements, payments and refunds, and provide consistent and courteous service.
• Maintain accurate and current rental calendar and communicate and coordinate rental events to all appropriate personnel.
• Ensure proper facility set-up and delivery of requested equipment, along with facility access and lock-up.
• Troubleshoot any issues that may arise with regard to facility or customer service.
• Engage online, social media and print marketing to effectively achieve business goals. Track marketing efforts.
• Maintain strong communications with industry partners and rental networks.
• Work with other district rental facilities in operations and marketing.
• Respond to inquiries and oversee scheduling of Grove and Redfield photo permits and film shoots.
• Assist with facility special events, programs, and activities.
• Oversee maintenance of facility and serve as manager-on-duty as required.
• Prepare annual budget, financial reports, payroll and other administrative reports.
• Directly supervise part-time venue staff, including recruitment, training and evaluations.

Requirements

• Education: Bachelor’s Degree in Recreation, Hospitality, Service Management or related field. Will consider significant and material experience in lieu of formal education***; Experience:*** 3 years relevant experience, including 1 year of supervisory experience; Licenses: Valid Illinois driver’s license required along with own source of reliable transportation.

Benefits

• Medical Coverage – PPO or HMO
• Dental Coverage
• Prescription Coverage
• Vision Coverage
• Life Insurance
• Short- and Long-Term Disability (IMRF)
• Short-Term Disability Supplemental (Aflac)
• Pension/Defined Benefit Plan (IMRF)
• 457 Plan/Defined Contribution Plan
• Paid Time Off & Paid Emergency Leave
• Tuition Reimbursement
• Professional Membership Dues Reimbursement
• Public Service Loan Forgiveness
• Park District Facility Discounts and Usage Benefits