Assistant Venue Manager (Preston Grange)

As an Assistant Venue Manager at Preston Grange, you will support the Venue Manager in the day-to-day running of the venue, stepping in as acting manager during their absence. You will liaise with area management to meet KPIs, delegate tasks to staff, drive business during peak times, and handle key holder duties. Delivering excellent customer service is central to the role, as you will promote offers and serve customers.

Responsibilities

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers.

Requirements

• As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
• We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.

Benefits

• Job Security due to our ever-expanding business
• The opportunity to earn bonuses and recognition for going the extra mile.
• They pay above the National Living Wage regardless of age!
• Annual Shoe Allowance
• Enhanced Maternity and Paternity packages.
• Employee Development Programme available.
• Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline
• Life Assurance 3 x annual salary
• HAPI App discounts retail, travel, cinema etc.
• Discount on Tanning, Lotions and Gym Membership
• Access to a generous refer a friend programme
• Bonus scheme
• Performance bonus
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store discount