The Senior Director, Community will lead the teams responsible for growing, engaging, and enabling HackerOne's global security researcher community. This role owns the strategy, delivery, and commercial performance of the Live Hacking Events product line, turning the community into measurable customer outcomes. Reporting to the Chief Customer Officer, the director will define a multi-year strategy spanning researcher success, live hacking events, and broader community programs, and will be accountable for the profitability of the events portfolio, professional-services delivery, and researcher and customer expansion goals.

Responsibilities

Define and execute a multi-year strategy for HackerOne's global security researcher community, aligning community growth, engagement, and researcher success programs to company objectives and customer outcomes.
Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio.
Lead the professional-services management and technical delivery of live hacking engagements end to end — scoping, researcher staffing and matching, event execution, quality, and customer outcomes — across a complex, high-touch enterprise customer base.
Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them.
Set and deliver researcher growth and expansion goals tied to the product line — attracting, developing, and retaining the right researchers to meet customer demand and event needs.
Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency.
Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact.
Use Data-Driven Decision Making to establish community health metrics, engagement frameworks, researcher lifecycle analytics, and the profitability, delivery, and utilization metrics for the events product line that guide investment decisions and drive measurable business outcomes.
Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation.
Demonstrate First Principles Problem Solving by evaluating community programs, researcher experiences, and delivery processes from foundational customer and researcher needs, simplifying systems and removing barriers to participation and success.
Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community expectations while maintaining clarity, focus, and trust.
Own the Outcome for community growth, engagement, researcher retention, live hacking events profitability, delivery quality, and operational excellence through clear accountability systems, success metrics, and disciplined execution.

Requirements

12+ years across some combination of security / bug bounty, professional services or technical delivery, customer/client management, and community or ecosystem leadership, including leadership of managers and senior individual contributors.
Direct domain experience in security, professional services, client management, and/or bug bounty — enough depth to lead technical delivery and earn the trust of both researchers and enterprise customers.
Experience owning a product line, service line, or P&L, including responsibility for profitability and growth targets.
Experience managing complex customer delivery and segmentation across global, enterprise accounts.
Experience building and executing growth strategies that deliver measurable business impact (engagement, retention, advocacy, revenue, or margin).
Experience leveraging analytics and operational metrics to inform strategy and drive organizational performance.

Nice to have

Experience leading security, developer, open-source, technical, or marketplace communities.
Experience running live event operations or high-touch professional-services delivery at scale.
Experience implementing AI-powered workflows, automation, and engagement programs to improve scale, quality, and efficiency.
Experience in high-growth SaaS, cybersecurity, platform, or marketplace businesses.
Experience partnering with executive leadership to influence company strategy.

Benefits

Health (medical, vision, dental), life, and disability insurance*
Equity stock options
Retirement plans
Paid public holidays and unlimited PTO
Paid maternity and parental leave
Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
Employee Assistance Program