Senior Events Manager, Strategic Accounts

As a Senior Events Manager supporting Strategic Accounts at HackerOne, you will design and deliver high-impact events, hacking challenges, and community programs that drive customer success and strengthen researcher engagement. You will lead strategy and execution for virtual and in-person customer events, leveraging AI tools and data-driven insights to improve outcomes. You will serve as the primary liaison between HackerOne, strategic accounts, and internal stakeholders, partnering cross-functionally to increase engagement and program adoption.

Responsibilities

• Lead the strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs that support Strategic Accounts’s security objectives and HackerOne’s business goals.
• Apply AI First by leveraging AI-powered tools and automation to improve event planning, communications, reporting, operational workflows, and program scalability while increasing quality and efficiency.
• Demonstrate Change Agility by proactively adapting event strategies, priorities, and execution plans in response to evolving customer needs, business objectives, and community feedback while maintaining exceptional participant experiences.
• Leverage Data-Driven Decision Making to establish success metrics, analyze participation and customer outcomes, develop reporting dashboards, and provide actionable recommendations that improve future programs and strengthen customer relationships.
• Utilize First Principles Problem Solving to identify root causes of operational challenges, simplify processes, eliminate unnecessary complexity, and design scalable solutions that improve event execution and stakeholder experiences.
• Serve as the primary liaison between HackerOne, Strategic Accounts, and internal stakeholders to align event objectives, manage expectations, and ensure successful delivery of customer outcomes.
• Partner cross-functionally with Customer Success, Sales, Marketing, Community, and Operations teams to increase customer engagement, researcher participation, program adoption, and long-term customer value.
• Manage event budgets, vendors, logistics, and post-event reviews while identifying opportunities for operational improvements, cost efficiencies, and greater program impact.

Requirements

• 5+ years of experience in event management, program management, customer programs, or a related field within technology, cybersecurity, SaaS, or a similarly complex environment.
• Demonstrated experience leading complex virtual and in-person events involving multiple stakeholders, budgets, timelines, and competing priorities.
• Experience using data, metrics, and reporting to measure outcomes, influence decisions, and drive continuous improvement.
• Strong project management, stakeholder management, and communication skills, including experience presenting recommendations, results, and insights to senior leaders and external partners.

Nice to have

• Experience supporting enterprise customer programs, customer success initiatives, or strategic account relationships.
• Experience leveraging AI-powered tools to improve planning, communications, reporting, workflow efficiency, or event operations.
• Familiarity with cybersecurity, ethical hacking, vulnerability management, or offensive security programs.
• Experience with event management platforms, CRM systems, and project management tools such as Asana, Monday.com, Trello, Zoom Events, or similar technologies.

Benefits

• Health (medical, vision, dental), life, and disability insurance*
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program