The Banquet Manager oversees all banquet and special event operations at The Hotel Alex Johnson, including financial accountability, staff training, guest service, and F&B sales support. They manage both front and back of house operations, ensure compliance with health and liquor regulations, and partner with sales to drive banquet revenue. The role involves hiring and developing a guest-focused team, coordinating with internal stakeholders and clients, and analyzing market trends to maintain a competitive edge.

Responsibilities

Own all aspects of banquet department operations for Cadillac Jack’s and Tin Lizzie’s banquets including off-site events.
Hire, train, and develop a professional and guest focused banquet staff who pride themselves in delivering an excellent guest experience.
Effectively partner with LIV Sales to promote banquet sales by innovating LIV approved banquet menus, assisting with site tours, drive BEO meetings, and other sales facing functions as needed.
Communicate with internal stakeholders (Sales, F&B Director, hotel/casino management, etc.) and clients to make certain all aspects of each banquet and special event is flawlessly executed.
Own all aspects of banquet department operations including profitability, training, service excellence, equipment maintenance, etc.
Represent the Banquet Department at trade shows, community events, and other on and off-site functions.
Be well-informed on banquet industry trends, themes, equipment, and strategies to provide guests with unique experiences that differentiate LIV properties from the competition while driving improved profitability.
Manage both front and back of house banquet operations with responsibility for cost controls, food quality, efficiency, service, etc.
Ensure 100% compliance with health codes, health/liquor licensing and any other regulatory requirements.
Train all staff to responsibly serve alcohol per South Dakota liquor laws and South Dakota Commission on Gaming regulations.
Measure profitability for each individual event and provide management with monthly financial summaries.
Analyze area competition to understand the evolving banquet market and develop strategies to capture greater banquet and special event market share.
In conjunction with the LIV Sales team, own guest recovery efforts as needed.

Requirements

Minimum of two (2) years of Banquet Manager responsibilities which must include BEO management and working directly with banquet clients.
Competent with the full suite of Microsoft Office tools including Teams and Excel.
Proven experience delivering excellent guest service in all aspects of banquet operations.
Ability to read and interpret department financial statements and utilize that data to improve profit margins.
Advanced knowledge of food safety, sanitation, banquet setup, banquet service styles, and banquet food production and food hot holding techniques.
Ability to delegate effectively and manage multiple competing priorities in a fast-paced business environment.
Ability to work any shift on any day including nights, weekends, and holidays.

Benefits

Health / dental / vision / life
401k plan with 3% match after one year of employment
Company-wide discounts on hotel rooms and restaurants
We offer daily pay to all Associates through ZayZoon!!!