As Banquet Captain, you will coordinate banquet and event operations, lead service staff, ensure flawless execution and outstanding guest experiences. You will serve as the on-floor leader, conduct pre-shift briefings, monitor event execution, and resolve guest concerns. In the absence of the Banquet Manager, you act as the primary on-site contact for clients and internal departments.

Responsibilities

Maintain a high level of positive and professional communication with employees, coworkers, management, and guests.
Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events.
Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs.
Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints.
Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met.
In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions.
Maintain strong working relationships with suppliers and identify opportunities to improve efficiency and reduce operational costs.
Ensure compliance with all food safety, sanitation, alcohol service, and company safety standards.
Assist with setup, service, and breakdown of banquet events as needed.
Support training and coaching of banquet team members to promote service excellence.
Accurately complete event documentation, checklists, and post-event reporting.
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
Protect company assets and maintain confidentiality of proprietary, client, and guest information.
Performs other related duties as assigned.

Benefits

Competitive pay and comprehensive benefits, including a 25% match for 401k!
Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!
Complimentary meals during scheduled shifts!
Free employee parking!
Opportunities to grow your skills and career by working across multiple hotel locations, allowing you to build a full-time schedule and enjoy full-time benefits!
Supportive, people-first culture rooted in New Mexico pride and community.