Seaport Hotel is seeking a Conference Services Manager to serve as the key liaison between clients and hotel operations. In this role, you will manage group events from contract through execution, ensuring every detail is delivered flawlessly while maximizing revenue opportunities and guest satisfaction. You will coordinate across departments, conduct site tours, negotiate contracts, and oversee on-site event execution. This is a highly visible role in a fast-paced hospitality environment, contributing to team strategies and goals.

Responsibilities

Serve as the primary contact for group and event clients, managing all planning and execution details
Translate client needs into detailed event plans, including room blocks, meeting space, food & beverage, and logistics
Prepare and manage event documentation (BEOs, resumes, menus, and programs)
Coordinate across departments to ensure seamless event execution and exceptional service delivery
Conduct site tours and client tastings to showcase the property
Negotiate changes to group contracts while protecting hotel revenue and profitability
Identify opportunities to upsell and maximize revenue for each event
Oversee event execution on-site, ensuring a high-quality guest experience
Review final billing for accuracy and alignment with contract terms
Participate in sales meetings and contribute to team strategies and goals

Requirements

3+ years of experience in event or conference services (hospitality preferred)
Strong knowledge of hotel operations and group/event management
Excellent communication, organization, and problem-solving skills
Proven ability to manage multiple events in a fast-paced environment
Experience with Amadeus (or similar event systems) and Microsoft Office

Nice to have

Prior leadership or supervisory experience a plus
CMP certification preferred
Experience in an urban hotel setting (Boston experience strongly preferred)

Benefits

Be part of a collaborative, service-driven team
Work in one of Boston’s premier waterfront destinations
Flexible work environment with some remote opportunities
Opportunity to grow your career in a leading hospitality organization