AV Technician Support - Casual

Responsibilities

• Ensure setup and pack down of AV equipment is completed for all events.
• Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved issues as appropriate, maintain records and advise AV Technician.
• Work as part of the team to provide high-quality customer service for clients / users interested in hiring a venue, room or facility.
• Ensure that any complaints are managed and dealt with in a timely and efficient manner in consultation with the senior leadership team for Venues and Operations.
• Develop and maintain a sound understanding of the Hume City Council policies, procedures and processes.
• Provide support to all members of the broader Community Facilities Unit.

Requirements

• The ability to work independently, identifying resources and make independent decisions with guidance always available.
• The ability to identify and analyse problems, consider options, develop solutions, and decide on most appropriate action to achieve desired outcomes.
• Skilled knowledge of audio-visual equipment, computers, presentation software and A/V equipment.
• Time management skills including a demonstrated capacity to set and achieve goals and objectives and deliver projects on time despite conflicting pressures.
• Excellent organisational skills, including the ability to monitor and maintain accurate records to ensure systems and processes are maintained and adhered to.
• Capacity to handle complaints effectively with the ability to escalate accordingly.
• Qualifications in Audio Visual with at least two years on the job experience.
• Current driver’s licence.