The Ticketing Supervisor is responsible for managing 15-20 Event Staff Members to execute operations inside the ticketing office, ensuring a smooth and easy check-in process for Ice Castle guests. Duties include assisting with hiring and training, providing training on ticket scanning and cash handling, overseeing the guest experience, communicating with the Event Manager on discounts and electronic ticket issues, and supporting scheduling. The role requires working outside in various weather conditions and standing for extended periods.

Responsibilities

Assist Event Manager with hiring and training of all ticketing staff.
Provide training for ticket scanning, cash handling, and resolve any challenges that may arise.
Facilitate the top-notch guest experience by overseeing the smooth and safe running of the ticketing office.
Keep constant communication with Event Manager to ensure discounts and coupons are following proper redemption procedures and electronic ticket issues are documented and resolved.
Lead the ticketing staff with a positive and enthusiastic approach in all aspects of guest interaction at all times.
Support the Event Manager with scheduling of box office to ensure proper coverage and staff utilization for the delivery of excellent guest service.

Requirements

JOB REQUIREMENTS: Required to work outside with various weather conditions. Ability to stand for extended periods. Must be able to respond to emergency situations. Employees must regularly lift and/or move up to 15 pounds.

Benefits

PAY: Starting at $20 per hour
End of Season Bonus available!

Event Supervisor - North Woodstock, NH

Responsibilities

Requirements

Benefits