As Senior Campus Experience Manager, you own the full on-site experience for large commercial assets across a dynamic New York campus, covering community programming, amenity operations, meeting and event sales, lobby arrivals, building communications, and the team that delivers all of it. It is a general manager role with a hospitality soul: you coach your team, troubleshoot with vendors, and plan programming and budgets months ahead. You are the single point of accountability for how these buildings feel to everyone who walks through their doors, and for building places tenants talk about, renew in, and bring clients to.

Responsibilities

Build strong bonds with occupiers so their days feel personalized and productive. Become the go-to partner for workplace experience, HR, and office managers in the building.
Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset and property management recaps.
Monitor trends on a regular cadence so both internal teams and asset managers can understand the business and adjust when needed.
Manage tenant experience and amenity budgets.
Build clear systems and procedures that set the rest of the team up for success when you're not there.
Consistently find ways to improve processes and operations.
Assist with new tenant move-ins, onboarding, and in-office services when needed.
Support marketing teams in keeping collateral and experiences on-brand.
Support leasing teams in showcasing building amenities, including tours and lease gifting programs.
Deploy tenant sentiment surveys (NPS, CSAT, and others) and create action plans for any detractors.
Own the tenant onboarding process so new occupants know what's available from day one.
Oversee ordering, restocking, receiving, and inventory of amenity supplies, avoiding outages while managing costs efficiently.
Keep all amenity spaces spotless at all times.
Document and escalate maintenance and facilities issues through proper channels.
Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
Create and execute a local marketing plan.
Oversee the teammate who responds to meeting and event leads and bookings from start to finish, including client coordination, event planning, logging, and reporting.
Assist with site tours, room flips, and check in bookings daily.
Manage third-party AV vendors and contracts to ensure equipment is always operational.
Keep the day-to-day operations of meeting rooms, tenant lounges, and other bookable spaces running smoothly.
Create reports and monitor trends on a regular cadence.
Keep all third-party vendors aligned daily on amenity reservations, catering orders, special events, and requests.
Create a hospitality-focused environment where all parties work seamlessly as one team.
Lead overall hospitality and service standards across all departments, including any operational issues that affect the customer experience.
Act as a strategic advisor to Property Management on visitor management and lobby arrival.
Directly manage the Community Manager who designs and executes the building's tenant event calendar.
Oversee all aspects of community events including budgeting, vendor management, onsite execution, and reporting.
Assist in creating and executing event marketing strategies, including updating the tenant app, digital and physical signage, and the building newsletter.
Ensure digital and physical communication channels are up to date and functioning.
Deliver on occupier Surprise and Delight and monthly interaction standards.
Help direct reports create annual goals that are quantifiable and connected to overall business outcomes.
Performance manage any direct reports and take action when necessary.
Build a team culture that's empathetic and supportive.
Make sure teammates have the tools and resources they need to succeed.
Identify and execute hospitality processes that support occupiers, guests, and the broader building team.
Champion Industrious service standards and hospitality principles.
Create local service campaigns that reinforce great hospitality in action.
Model and deliver on any new hospitality standards, both internally and across the building team.
Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.

Requirements

Experience. 7+ years in hospitality, property, or tenant experience management.
Hospitality or tenant experience management. You've run a building program, a hotel operation, a high-touch venue, or something comparably demanding. You know service culture from the inside.
Budget and P&L fluency. You've managed real budgets (amenity spend, event costs, F&B COGs) and can report on them clearly to stakeholders who care about the numbers.
People leadership. You've directly managed a team: set goals, given feedback, navigated performance issues. You've made someone better at their job.
Vendor and stakeholder management. You've coordinated across multiple parties and held them to a shared standard without making it adversarial.

Nice to have

Comfort with event and CRM tools. Experience with Tripleseat or a tenant experience app is a strong plus. New systems don't intimidate you.

Benefits

The base salary range for this role is $150,000 – $160,000, depending on experience.
You'll also be eligible for a 10% annual performance bonus.