Meeting and Events Manager

Responsibilities

• Submit financial and engagement reporting on time and to standard.
• Monitor trends on a regular cadence so internal teams and asset managers can understand the business.
• Manage amenity budgets.
• Build clear systems and procedures that set the team up for success when you're not there.
• Support marketing teams in keeping collateral and experiences on-brand.
• Support leasing teams in showcasing building amenities.
• Deploy customer sentiment surveys and create action plans for any detractors.
• Oversee ordering, restocking, receiving, and inventory of amenity supplies.
• Keep all amenity spaces spotless at all times.
• Document and escalate maintenance and facilities issues through proper channels.
• Maintain clean, organized supply closets.
• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
• Refine and execute the local marketing plan and create local marketing collateral.
• Manage meeting and event leads and bookings end to end through Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
• Maintain a database of recurring vendors for ancillary event needs.
• Ensure digital booking methods are up to date.
• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
• Actively survey occupiers post-event.
• Keep a detailed won/lost tracker in Tripleseat.
• Learn AV troubleshooting and help clients connect to in-room systems.
• Manage third-party AV vendors to ensure equipment is always operational.
• Champion Industrious service standards and hospitality principles.
• Model and deliver on any new hospitality standards.
• Communicate and resolve issues confidently and professionally with all building stakeholders.

Requirements

• Experience. 3–5 years in event coordination or hospitality.
• Event coordination or hospitality experience. You've managed bookings, coordinated logistics, or supported event operations in a professional setting.
• Client-facing confidence. You're comfortable conducting site tours, responding to client requests, and managing expectations in real time.
• Organizational discipline. You keep detailed records, follow up consistently, and have a system for managing multiple open items at once.
• Familiarity with event or booking platforms. Experience with Tripleseat or a similar CRM is a strong plus. You learn new tools quickly.
• Collaborative approach. You've worked alongside catering teams, AV vendors, or building staff and understand what it takes to deliver a coordinated experience.

Benefits

• CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.