Senior Meeting & Events Manager

Responsibilities

• Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.
• Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.
• Manage amenity budgets.
• Build clear systems and procedures that set the team up for success when you're not there.
• Consistently find ways to improve processes and operations.
• Support marketing teams in keeping collateral and experiences on-brand.
• Support leasing teams in showcasing building amenities.
• Deploy customer sentiment surveys and create action plans for any detractors.
• Oversee ordering, restocking, receiving, and inventory of amenity supplies.
• Keep all amenity spaces spotless at all times.
• Document and escalate maintenance and facilities issues through proper channels.
• Maintain clean, organized supply closets.
• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
• Refine and execute the local marketing plan and create local marketing collateral.
• Manage meeting and event leads and bookings end to end through Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
• Maintain a database of recurring vendors for ancillary event needs.
• Ensure digital booking methods are up to date and functioning.
• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
• Actively survey occupiers post-event and share feedback.
• Keep a detailed won/lost tracker and lead source log in Tripleseat.
• Learn AV troubleshooting and help clients connect to in-room systems seamlessly.
• Manage third-party AV vendors to ensure equipment is always operational.
• Champion Industrious service standards and hospitality principles.
• Model and deliver on any new hospitality standards.
• Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.

Requirements

• Experience. 5+ years in event sales and operations.
• Event sales experience. You've managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal.
• Hospitality or venue operations background. You know what it takes to run a smooth event — from pre-event setup through post-event wrap — and you've done it under pressure.
• CRM fluency. Experience with Tripleseat or a comparable event management platform. You know how to keep a pipeline clean and use data to improve your approach.
• Strong client communication skills. You write and speak clearly, respond quickly, and manage client expectations with confidence and warmth.
• Stakeholder coordination. You've worked across catering teams, AV vendors, and building management to deliver events that feel seamless.

Benefits

• You'll also be eligible for a 10% annual performance bonus.