Senior AV Technician

The Senior A/V Technician is responsible for diagnosing, repairing, maintaining, and enhancing technology systems in clients' homes and businesses. This is primarily a service-focused position rather than a new-construction installation role. The ideal candidate is an experienced technician who enjoys troubleshooting, can work independently, communicates well with clients, and takes ownership of problems through resolution. Service calls may involve home automation, audio/video, networking, lighting control, surveillance, security, motorized shades, and other connected-home systems. Some small installations, equipment replacements, upgrades, and retrofit work will also be part of the role.

Responsibilities

• Diagnose and resolve issues involving audio/video, automation, networking, lighting control, surveillance, security, and motorized shade systems
• Perform scheduled service calls, system inspections, and preventive maintenance visits
• Troubleshoot system performance through both on-site and remote diagnostic tools
• Identify the underlying cause of recurring issues rather than applying temporary fixes
• Replace, configure, update, and test equipment when repairs or upgrades are needed
• Complete small retrofit installations and system enhancements in finished homes
• Provide clients with clear explanations of system issues, recommended solutions, and completed work
• Confirm that systems are fully operational and that the client is comfortable using them before leaving
• Document service findings, work performed, equipment used, and recommended follow-up
• Escalate advanced programming, design, or infrastructure issues to the appropriate internal team member
• Coordinate with service management, programmers, project managers, and other technicians when additional support is required
• Protect the client’s home, furnishings, and privacy while maintaining a clean and professional work environment
• Participate in occasional urgent or after-hours service support as scheduled