Conference Services & Events Manager – Isla Bella Beach Resort & Tranquility Bay

Responsibilities

• Serve as the primary client contact from contract turnover through event execution
• Build strong relationships with clients while learning their vision, priorities, budget, and expectations
• Plan and coordinate weddings, meetings, conferences, group programs, and special events
• Conduct site visits, planning meetings, and pre-event meetings
• Create and maintain accurate Banquet Event Orders (BEOs), group resumes, event timelines, and other event documentation
• Communicate changes and important event details clearly and promptly
• Coordinate all event details with resort operational teams to ensure successful execution
• Oversee event logistics including catering, room setups, audiovisual needs, guest accommodations, and special requests
• Lead BEO and pre-convention meetings
• Be present for key events and client touchpoints
• Anticipate potential challenges and proactively develop solutions
• Respond to client needs and last-minute changes calmly and professionally
• Proactively identify opportunities to increase event revenue while enhancing the client's experience
• Recommend menu enhancements, upgraded experiences, additional functions, premium offerings, and other services based on client needs
• Partner with clients to expand event offerings while remaining mindful of their goals and budget
• Manage group room blocks, cutoff dates, and event details to help maximize revenue opportunities
• Track event revenue and support forecasting, billing, and reconciliation processes
• Partner closely with Banquets, Culinary, Food & Beverage, Front Office, Housekeeping, Engineering, Sales, and other resort teams
• Ensure all departments have accurate and timely information needed to execute events
• Coordinate events across both Isla Bella Beach Resort and Tranquility Bay Beachfront Resort
• Maintain clear communication before, during, and after events
• Support resort teams on-site to ensure service standards and client expectations are met

Requirements

• Previous experience in event planning, conference services, catering, weddings, banquets, hotel sales, or hospitality operations
• Strong organization and attention to detail
• Excellent client communication and relationship-building skills
• Ability to manage multiple events, deadlines, and priorities simultaneously
• Confident problem-solving skills and the ability to remain composed when plans change
• Sales-minded approach with the ability to identify thoughtful upselling opportunities
• Proficiency with Microsoft Office
• Ability to work between both Marathon resort properties
• Flexible availability based on event schedules, including occasional evenings, weekends, and holidays

Nice to have

• Hotel or resort event experience preferred, but not required
• Experience coordinating weddings, meetings, conferences, or group events is a plus
• Experience with BEOs or event management systems preferred

Benefits

• Employee housing based on availability
• Hotel discounts across participating sister properties
• Medical, Dental & Vision Insurance
• Paid Time Off
• 401(k) with employer match
• Additional voluntary benefits
• Employee housing based on availability
• Hotel discounts at sister properties
• Professional development and career growth opportunities