The Events Coordinator will provide exceptional customer service to internal and external customers, ensuring a memorable experience for visitors. This role also supports workplace operations including mail and shipping duties, and requires flexibility with working hours including evenings and weekends.

Responsibilities

Events, Meeting Rooms & all hospitality spaces must be presentable and ‘show ready’ at all times, whether set for use or reset as per the Audible design
Execute and plan all requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, etc.)
Follow processes correctly for all deliveries & catering
Support workplace operations
Adhere to local legislative and Client H&S protocols
Support catering as required, executing a high level of creative design where possible
Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests
Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Audible (where required)
Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, lift spaces, pantry areas etc)
Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture
Manage last minute/urgent requests in a timely manner and problem solve challenges as required
Execution of required tasks as per the Events requirements
Ensuring maintenance issues are logged and ticketing system and escalated as appropriate
Be proactive in communicating to the Team/Client and helping to find solutions when needed
Ensure hands on training is applied, particularly to ensure Audible property is cared for and maintained as much as possible (ie. furniture, equipment)
Be a key player in the Audible ERT program, responding to emergencies on behalf of Audible and the Workplace Services team
Ensure a high level of customer service is given by the whole team at all times
Flexible approach to demand and working hours (possibly involving evenings and weekends)

Requirements

Fluency in English and French (written and spoken)
Exceptional customer service skills for internal and external customers
Experience planning and executing events, meetings, and hospitality functions
Strong organizational skills with ability to manage multiple priorities and last-minute requests
Problem-solving abilities and proactive approach to challenges
Proficiency with ticketing and booking systems is welcome