The AV Event Manager oversees the delivery of on-site event services between the company and a globally recognised client, acting as the main point of contact for executive stakeholders. The role combines client relationship management with direct leadership of the on-site events technician team, ensuring live events across all sites are resourced, scheduled and executed to a consistently high standard. Responsibilities span pre-event planning, live event management, post-event debriefs, fault escalation, SLA reporting and the development of service procedure documentation. The position also drives continuous improvement by identifying technical and operational enhancements and sharing best practice across the wider AV team.

Responsibilities

Client Management – Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural
Team Management – Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively
Fault Reporting Management – ensure all faults are reported and escalated
Management duties of technical staff in the delivery of live events across all sites
Managing the rota, holidays and sickness within the onsite events team to allow for continuation of delivering best-in-class services
Sharing events knowledge and best practices across the entire AV team
Providing regular feedback on communication issues and service improvements
Developing service procedure documentation and ensuring it is kept up to date and available to the onsite AV teams
Identifying area of potential technological/operational improvements
Carrying out all power down/up when required, usually involving out-of-hours overtime commitments
Promoting and delivering team collaboration whilst maintaining team morale
Reporting on SLA performance, management information, team performance and other business metrics for client
Attending all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, lice event management and post-event debrief
Maintaining good communication channels with clients, getting to know their technical requirements and choosing the right solutions
Project management of live broadcast across client sites
On-site management and overall responsibility of events
Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these rectified prior to future events

Requirements

Proven experience working in a similar role, with solid leadership and collaboration skills
Strong knowledge of AV / VC equipment - systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.
Confident and credible communicator
Background leading a team
Fluency in both Cantonese and English