Back to jobs
Kinly
Actively hiring
AV Event Technician - L2
- Workplace
- On-site
- Commitment
- Full-time
- Salary
- £42,000-46,500/yr
- Posted
Location
London, United Kingdom
The role is an AV Event Technician – L2 based in the heart of London, focused on meeting room support for a globally recognised business. The position involves a high degree of exposure, sometimes working with executive management and managing directors, to deliver AV support services. The technician reviews daily AV schedules, provides remote and onsite room support, handles first line break-fix for AV hardware, and ensures scheduled conferences connect without issues. They also set up and support in-room events, liaise with clients and vendors, and provide primary support for global production events.
Responsibilities
- Review Schedule for VIP Conferences
- Review daily AV schedule and provide both remote and onsite room support
- Provide first line break-fix support for all AV hardware
- Ensure scheduled conferences are connected without any issues.
- Overall administrative works such as: responding to AV support hotline calls and emails
- Carry out daily proactive rooms checks
- Review, respond and handle support tickets received into the AV queue (BlackRock’s incident management tool)
- Setup and provide in room support for events
- Working with others within the team to support events, including pre-event testing of audio, wireless microphones, VC connections and displays
- Liaising with clients for large events to understand client’s requirements
- Attend pre-production meetings required for any scheduled special events
- Primary Support to Operate in room systems for Global Production Events
- Liaise with internal & external clients, vendors, venue account managers and project managers to successfully deliver events
Requirements
- AV support technician with proven support experience
- Excellent communications skills
- Process & procedure oriented
- Experience within a customer-facing role
- Working knowledge of Cisco AV technologies
- Industry standard certification (Cisco, Avixa , Crestron, Extron)
- Working knowledge and some experience with Cisco and other event related technologies and equipment
- Working knowledge of Lighting and Acoustic skills