The role is a Senior AV Event Technician (L2) providing audio-visual and video conferencing technical support across all meeting rooms and VC-equipped rooms on a client's estate. The technician handles AV/VC set-up, advanced fault finding, L1/L2 incident management, proactive health checks and service continuity support, working alongside the Subject Matter Expert and AVNOC team. The position involves a high degree of exposure, at times supporting executive management and managing directors, and includes assisting project managers, software upgrades and training of new starters and freelancers.

Responsibilities

Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
Advanced fault finding and troubleshooting
Perform L1/L2 incident management
Support Project Managers in the successful delivery of projects
Assist the AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements
Carry out proactive health checks in accordance with SOP
Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
Assist with software upgrades
Assist with support for video/audio conferencing problems - Investigate faults and recommend further actions to rectify
Ensure all multi-media / presentation rooms are maintained in good working order
Presentation / multi-media meeting room support, including duration support
Assist, where possible, with IT-related enquiries during supports. Escalate issues if required.
Advise clients on best practice
Assist with training of new starters and freelancers

Requirements

Proven experience working in a similar role, with strong Audio Visual and Video Conferencing skills
Strong capability with a broad variety of AV & VC systems
Confident and credible communicator
Fluency in both Cantonese and English

Senior AV Technician - L2

Responsibilities

Requirements