Banquet Staff

Responsibilities

• Greet all guests warmly with a smile and a professional greeting. Make eye contact with guests.
• Work in the FOH and BOH kitchen areas to provide friendly hospitality to all guests
• Communicate professionally with all FOH and BOH staff, including management
• Safely carry plates with food on trays and serve guests while walking around the venue
• Set up necessary service station(s) and perform assigned side work
• Assemble food on tray or buffet from each station as necessary
• Serve food/meals; place dishes by courses in front of each person (if applicable), following our service standards
• Check back with guests after food is served to ensure member/guest satisfaction; replenish water, silverware, etc. as
• Attend pre-shift meetings as requested by management
• Remove soiled dishes and glasses, perform cleaning tasks and breakdown of service. Keep tables, coffee/beverage, and bus station areas clean at all times
• Review the banquet event form (BEO) at the beginning of each shift to ensure knowledge of the timeline and menu for the event
• Communicate with the catering staff regarding any special needs or requests from guests
• Assist in ensuring that the events are running according to the event timeline
• Maintain high standards for safety and cleanliness in all areas of the property
• Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing items, and refilling glasses
• Communicate any areas of need, problems, and concerns from a guest to the Event Manager
• Protect the company, employees, and guests by adhering to sanitation, safety, and alcohol beverage control policies.
• Assist other banquet servers with maintenance (side work duties) as necessary
• Be familiar with the various types of food service – buffet, plated, family-style, etc.
• Keep all supplies and equipment in order and stored in the designated area
• Drive company golf carts at an appropriate speed and with caution
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment (PPE)
• Practice safe working habits and take all required rest and meal breaks in a timely manner
• Perform all other duties as assigned by management

Requirements

• Must be flexible and available to work a varying schedule to include weekends, evenings, holidays, split shifts, and extended hours as business needs dictate
• Maintain a professional and polished appearance in adherence with the company dress code
• Must possess and maintain a valid California Food Handler Certificate
• Must possess and maintain a valid California Responsible Beverage Serving Certificate
• Excellent verbal and interpersonal communication skills required. Communicate professionally in person and on the phone
• Must be able to use time tracking software and point-of-sale (POS) systems
• Ability to work under pressure and remain calm in high-pressure situations
• Ability to anticipate customer and server needs and respond appropriately
• Ability to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a