Level99 is seeking a Restaurant Assistant General Manager to join the Food & Beverage leadership team. The role focuses on managing the beverage program, mentoring team members, and ensuring excellent guest experiences. You will collaborate with Culinary, Event Sales, and Entertainment to maintain seamless daily operations, and you will be a hands-on leader on the floor driving team success in a fast-paced environment.

Responsibilities

OPERATIONS
Manage total beverage program: inventory, smallwares, ordering, and training
Schedule, train, and develop servers and support staff aligned with Level99 core values
Oversee end-to-end recruitment, from job postings and budgets to interviewing and onboarding
Collaborate closely with and support the entertainment team
Maintain full knowledge of Brew Hall and Taproom menus
Drive operational execution, shift routines, and facility maintenance
HOSPITALITY
Engage guests and cultivate regulars
Handle tough conversations with grace, maturity, and decisive leadership
Take proactive initiative to drive progress
Ensure overall guest safety, addressing entertainment risks and upholding food safety standards
FINANCIAL
Ensures ongoing compliance with laws, insurance, landlord rules, and company policies
Maintains labor and controllable costs within company guidelines
Handles daily cash management, reconciliations, and audits
Orders inventory and paper products
Performs other assigned duties

Requirements

### MUST-HAVE SKILLS
Collaborate effectively across management teams
Thrive under pressure in a fast-paced environment
Strong verbal and written communication skills
Highly organized with keen attention to detail
High integrity and professionalism
High School diploma or equivalent
Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business
Proficient in adopting and using new operational technology
Positive, energetic attitude, leading by example.
Flexible schedule including days, nights, weekends, holidays, and emergency response
Onsite 5 days/week averaging 9 hours/day, with seasonal increases
Work 9+ hour shifts; stand, sit, squat, walk, and use stairs for extended periods
Grasp, reach overhead, push, lift, and carry up to 50 lbs

Nice to have

### OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required
ServSafe, Allergen and ChokeSaver Certifications