Entertainment and Events Coordinator

Responsibilities

• Supports the Entertainment & Events Manager in the planning, coordination, execution, and post-event evaluation of entertainment and non-gaming events.
• Coordinates assigned event responsibilities and follows established timelines to support successful event execution.
• Assists the Entertainment & Events Manager with ensuring artist hospitality riders and event requirements are fulfilled.
• Serves as a secondary point of contact for entertainment vendors, agents, artists, production partners, and other event-related contacts.
• Assists with sourcing entertainment, vendors, and event-related services as directed by the Entertainment & Events Manager.
• Coordinates event logistics, including ground transportation, lodging, meal cards, hospitality, dressing rooms, production offices, and other artist or production requirements.
• Coordinates with internal departments and external partners to ensure event requirements are communicated and completed accurately and timely.
• Attends concerts, entertainment events, and other assigned events to support event execution and provide assistance to guests, artists, vendors, and production personnel.
• Supports day-of-show operations, including placement of event signage, dressing room and production office setup, hospitality execution, and coordination of event-related activities.
• Coordinates staffing for day-of-show ticket and identification scanning in partnership with appropriate departments.
• Prepares ticket-scanning and identification-scanning equipment for events, ensuring equipment is charged, connected to Wi-Fi, and functioning properly.
• Provides on-site support during events and assists with resolving operational issues, escalating concerns to the Entertainment & Events Manager or appropriate department as needed.
• Supports ticket pre-sale and on-sale activities, entertainment announcements, promotional messaging, and advertising execution.
• Assists the Entertainment & Events Manager with coordinating promotional timelines and ensuring marketing deliverables are completed accurately and on schedule.
• Secures and organizes entertainment promotional materials, including artist biographies, photographs, videos, logos, and other approved assets.
• Coordinates with the Graphic Designer and other internal partners to support the timely development of event collateral while maintaining Little Creek Casino Resort and artist brand standards.
• Maintains working knowledge of the ticketing platform and performs assigned ticketing functions, including event builds, pre-sales, on-sales, ticket inventory, and related event configurations.
• Monitors ticket sales activity and creates and distributes Ticket Count Reports three times weekly or as directed.
• Assists with coordinating event information, ticketing details, schedules, promotional materials, and operational requirements across departments.
• Coordinates with the Entertainment & Events Manager to capture engaging moments for Little Creek Casino Resort social media, including taking live photos of events for social media, gallery displays, marketing use, and archival purposes.
• Tracks assigned Entertainment & Events expenses and assists with budget monitoring and reconciliation.
• Reviews and processes invoices for artists, entertainment, vendors, and other event-related services in accordance with established procedures.
• Maintains organized records of event information, contracts, invoices, promotional materials, reports, and other related documentation.
• Participates in Entertainment & Events team meetings and provides weekly status updates regarding assigned projects, events, and responsibilities.
• Establishes and maintains positive working relationships with internal departments, artists, vendors, agents, production partners, and other stakeholders.
• Promotes a positive guest and artist experience while maintaining professionalism and composure in high-pressure and time-sensitive situations.
• Performs other duties as assigned.

Requirements

• Strong organizational and time management skills with the ability to manage multiple projects, deadlines, and priorities simultaneously.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Demonstrated ability to take ownership of recurring coordination and administrative responsibilities.
• Ability to work independently while also collaborating effectively with cross-functional teams.
• Strong problem-solving and follow-through skills.
• Ability to remain professional, composed, and solution-oriented in high-pressure and rapidly changing situations.
• Proficient in Microsoft Office Suite.
• Ability to learn and effectively utilize ticketing, event management, and other department-specific systems.
• Ability to maintain confidentiality and exercise sound judgment and discretion.
• Ability to establish and maintain effective working relationships with team members, management, vendors, artists, agents, and other business partners.
• Ability to work a flexible schedule, including evenings, weekends, holidays, early mornings, late nights, and extended hours based on the entertainment and event schedule.
• Ability to attend and support events for extended periods of time.
• Ability to lift and carry materials and equipment weighing up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform physical activities associated with event setup and execution.
• Thrives in a fast-paced, ever-changing environment.