The Director, Event Ticketing will work with the VP and SVP of Ticketing to support the Ticketing team's overall support to the Live Nation Promoter Division. This includes ensuring efficient ticketing of events through effective inventory management, optimizing ticket sales across channels, regular reporting and reconciliation, and event day box office services. The Director will also manage ticketing for a range of Live Nation events and lead a team of Event Ticketing Managers.

Responsibilities

Liaise with promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Live Nation concerts including Arena, Stadium and Festivals when applicable.
Prepare events for onsale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partner, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; and booking fees, ticket stock and text.
Administer events in HALO (our in-house event operating system) and maximise ticket sales by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations
Produce event sales forecasts, updates, charts and other reports including final reconciliations
Work on-site at Major Events as required; including weekends and evenings and overseeing and/or staffing Box Office operations
Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate
Provide effective Line management of Event Ticketing Managers; including performance reviews, coaching and day to day support
Proactively identifying areas for process improvement in daily tasks and recommend actionable solutions to streamline operations across the Event Ticketing Team
Collaborate with Ticketing colleagues on show assigning and general workload management of the Event Ticketing team
Joint deputy responsibilities for VP of ticketing in their absence and provide other support as and when required
Ad hoc duties as required by management.

Requirements

Previous management experience within a ticketing team preferably for a promoter
Proven experience of live event ticketing gained in a promoter environment up to and including stadium and festival level
Adept in using ticketing systems, specifically reporting functions
Proven commercial acumen within the promoter ticketing environment
Demonstrates leaderships qualities and proven relationship management capabilities with internal and external stakeholders
Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level

Benefits

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.