LN Venues, General Manager - Old National Centre

The General Manager will oversee business operations at Old National Centre, ensuring the venue and all related matters operate within Live Nation standards, policies, and procedures. This role involves establishing high standards of customer service, maximizing revenue drivers, and optimizing the guest and artist experience. The manager will collaborate with various departments to create innovative offerings, manage expenses, and oversee food and beverage and merchandise performance. They will also supervise staff, coordinate event set-up, and ensure compliance with health and safety and audit procedures.

Responsibilities

• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.
• Promote and establish "rental" events in the venue.
• Works closely with Live Nation promoters and operations and provides direction on standards and compliance
• Coordinates and facilitates event set-up with operations
• Performs and executes successful settlement of events
• Performs and executes timely Flash Reports after events
• Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams
• Coordinates day of event activities and matters
• Excellent working knowledge of Health & Safety
• Implements and complies with the companies' audit procedures
• Ensures that employees performance is monitored and reviewed accordingly
• Management of employee attendance records, for all employees
• Any other reasonable duties as required by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• Other duties as assigned
• This position typically supervises a number of exempt and non-exempt positions
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Responsible for meeting staffing levels and budget targets for each event
• Generate Operations costs flash report following each event
• Work with all other departments to help fulfill needed requirements
• Advance each show with tour security directors and fulfill tour security requirements
• On site for each event prior to load in and until load out
• Candidates must possess a strong working knowledge and understanding of facility infrastructure in a historic building.
• Experience with historical societies, and maintaining strong community relationships highly desired.
• Manage a multi-room venue with simultaneous events.
• Possess strong planning, organization, and delegation skills which are required to successfully manage this high-volume venue.
• On-site parking lot management experience is preferred.
• Ability to deliver excellent customer service to guests whose expectations can change quickly from event to event, featuring anything from (including but not limited to): Broadway productions, hard rock, country, classic rock, comedy, to private and special events.

Requirements

• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• An innovative approach to managing a complex business
• Must have expertise in profitability analysis and budgeting
• Strong analytical skills with the ability to process and analyze large amounts of information quickly.
• Exhibits strong problem-solving skills in long term and immediate situations
• An entrepreneurial mindset that is also focused on operational excellence.

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match