The Event Operations Manager is responsible for hosting special events and managing a team of Event Hosts to ensure guest satisfaction. They work with Sales and Operations to create seamless event experiences, oversee event setup, and use guest feedback to improve. They also forecast events, schedule staff, and handle counseling and discipline as needed. This role reports to the General Manager and requires flexibility to work varying shifts including weekends and holidays.

Responsibilities

Host special events; manage your team of event hosts; oversee all setup of appropriate areas
Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting
Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

Requirements

1 Year+ of Management Experience
2+ Years Banquet Captain
Bachelor’s degree
Knowledge of F&B and Hospitality Industry
Broad Knowledge of/Experience in Event Planning and Execution
Knowledge of POS register systems

Nice to have

Proficiency in MS Office Suite and database software preferred

Benefits

The pay range for this position is $30hr to $35hr plus commission.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits