The Catering Event Producer (Operations Associate) at Word of Mouth Fine Catering, part of MML Hospitality, is the operational hub for daily catering activities. This role ensures alignment between sales, culinary, service, and logistics teams, overseeing production timelines, delivery routing, and day-of-order readiness. The producer maintains detailed Banquet Event Orders, coordinates cross-departmental communication, and supports full-service events, including staffing and on-site operations. The position is central to executing drop-off, pick-up, and full-service events to the MML standard of excellence.

Responsibilities

Serve as the operational hub for daily catering activities, ensuring alignment between sales, culinary, service, and logistics teams.
Oversee production timelines, delivery routing, equipment preparation, and day-of-order readiness.
Monitor kitchen worksheets, production workbooks, and operational schedules to ensure accuracy and efficiency.
Confirm prep lists, packing lists, and distribution needs for drop-off and full-service events.
Troubleshoot last-minute changes, logistical challenges, or client needs in real time.
Maintain detailed and accurate Banquet Event Orders (BEOs), ensuring all operational components are clearly communicated across departments.
Post and distribute finalized BEOs, delivery manifests, and supporting materials to culinary and logistics teams.
Prepare operational materials, including menus, buffet cards, production binders, and equipment lists.
Assist with vendor contract collection, tax resale documents, payment processing, and administrative workflows as needed.
Support the Senior Catering Sales Manager with staffing coordination, scheduling, and on-site operations for large-scale events.
Assist with load-ins, equipment organization, and setup/strike as required.
Maintain strong communication with event captains and on-site leads to ensure smooth execution and adherence to standards.
Act as a liaison between departments to ensure all operational details are accurate and up to date.
Provide clear, timely communication around changes, deadlines, and operational needs.
Contribute to a positive culture by supporting collaboration, accountability, and continuous improvement.

Requirements

Minimum of 2 years of experience in catering operations, logistics, event production, or hospitality operations.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills, including strong public speaking skills.
Proficiency with scheduling or event management platforms such as Total Party Planner, 7Shifts, Google Workspace, and Excel/Google Sheets.
Ability to problem-solve and adapt quickly under pressure.
Availability to work evenings, weekends, and holidays as required, with the flexibility to work outside of a traditional 9-to-5 schedule.
Ability to stand, move, and lift up to 50 lbs.
Reliable transportation required.

Benefits

Competitive Pay + Performance Incentives
Professional Development and Advancement Opportunities
MML Property Discounts (Restaurants and Retail)
Comprehensive Health Benefits – Medical, Dental, Vision, Disability, Life & Pet Insurance
Retirement Benefits
Parental Leave
Paid Time Off
Collaborative, Supportive, High-Standards Team Culture
Community Service & Engagement Opportunities