This role assists with the supervision of the operational, fiscal and personnel activities of the Event Security department, including staffing, scheduling, development and day-to-day activities of event staff. The supervisor plans security and usher needs for all entertainment venues, maintains the safety of guests, performers and tour personnel, and oversees venue operations outside the Arena. The position also investigates and documents incidents, runs early entry, VIP and meet-and-greet events, and supports management with scheduling, shift procedures and employee concerns.

Responsibilities

Supervises the Event Security staff and assists with planning the security and usher needs for all entertainment venues
Works with tour personnel to meet the specific needs for all entertainers performing at Mohegan Sun
Maintains the safety and security of guests, performers and tour personnel throughout the property
Acts as an escort for entertainers, VIPs and dignitaries
Assists the Mohegan Tribal Police with incidents, investigations and resolving issues, as needed
Conducts safety checks for We Care entrances
Investigates incidents and documents them using the Security Reports Writing system, ensuring accuracy and detail
Oversees the day-to-day operations of the department
Makes daily operating decisions based on pre-determined departmental goals
Running early entry, VIP, and meet and greet events
Conduct Pre-Shift and Post-Shift Huddles to deliver critical information to front line and supervisory staff
Oversee the operations of venues outside of the Arena
Assist Management with investigating customer/employee concerns and complaints
Responsible for shift scheduling including, work assignments/rotations, and employee breaks.
Determines shift operating methods, structures and procedures consistent with goals established by the Security Events and Nightlife Manager
Assists the Manager with issuing disciplines or commendations, as needed

Requirements

High School Diploma or equivalent
One year of experience in personnel staffing and scheduling, shift supervision and operational planning
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge Word, Excel and Outlook
Ability to coach, counsel and train
Ability to work with multiple departments with all levels of management
Knowledge of department policies and procedures
Must attend all appropriate Human Resources Supervisor Training classes
Must be able to work in a casino environment with possible exposure to secondhand smoke
Must be able to walk, climb stairs, stand, bend and stretch for extended periods of time
Must be able to lift up to 50 lbs.
Must be able to work various shifts and flexible hours

Security Events Supervisor

Responsibilities

Requirements