The Event Office Administrator is responsible for the overall operation and supervision of the Event Operations Offices and the Guest Experience Desks. They act as a communication liaison for resolving event-related issues, create positive guest experiences, and track event staff activities. They handle guest issues, process event paperwork, monitor communications, and dispatch staff as needed. They also provide administrative support to Guest Services Staff and Management, including distributing assistive listening devices and sensory bags.

Responsibilities

Communication liaison for positive resolution of event related issues.
Creates positive and memorable guest experiences.
Tracks the interaction/activity of Event Staff and produces a report at the conclusion of each event summarizing the event’s activities.
Facilitates/tracks inventory of relocation seats, notifying senior event staff when allocation has been depleted.
Tracks, communicates and follows-up with all guest issues and reports them to Guest Services Manager.
Process all event related paperwork for corporate wide distribution.
Monitor and document radio, telephone and chat communication.
Dispatch appropriate staff to event related issues.
Provide Guest Services with radios and any event related equipment.
Report accurate labor calls to Finance/ Management.
Work with Event Manager and Event Supervisors to provide all assignment needs.
Works with Accessibility Services group as necessary for possible seat relocations.
Distributes & tests Assistive Listening Devices (ALDs) for guests requiring an accommodation.
Distributes sensory bags for guests requesting an accommodation and records usage for supply orders
Assists and records sensory room usage for guests requesting an accommodation
Assist Guest Relations & Security Departments in tracking Lost & Found items.
The Event Office Administrator provides administrative support to all Guest Services Staff and Management.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Requirements

The ideal candidate will have knowledge of an Arena/Theater layout, as well as event staff roles and their associated areas of responsibility.
Ability to interact with all levels of management and venue departments.
Must have excellent verbal and communication skills along with excellent interpersonal skills.
Must be able to handle sensitive, heightened, and urgent customer situations on-site.
Must have knowledge of Microsoft Excel and Outlook.
Must be detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment.
Ability to perform tasks in small work environments over extended periods.
Must be able to pass and maintain certification in a comprehensive alcohol management program.
This position is part time and is scheduled based on events.
Must be able to work a flexible schedule inclusive of early mornings, weekends, nights and holidays.
Must be comfortable with heights.
Ability to lift up to 50 pounds.
Must be comfortable operating a limited mobility lift.
Must be willing to rotate to various positions within a shift.

Benefits

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.