The AV Technician provides on-site audiovisual and video teleconferencing (VTC) support, troubleshooting and maintaining Cisco and Windows-based conferencing systems across multiple rooms. Responsibilities include VTC setup, scheduling, maintenance, and training, as well as supporting Microsoft Teams and Skype for Business conferences on both NIPR and SIPR networks. The role also involves managing inventory, completing preventative maintenance, and resolving break-fix tickets.

Responsibilities

On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams
Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
Troubleshooting and creatively working around rooms that are "hard down”
Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems
Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems
Managing site inventory and spares with use of database
Managing/completing Quarterly Preventative Maintenance project and weekly status reports
Creating / resolving break-fix tickets by monitoring client ticketing system
Support shall extend across both NIPR and SIPR communication mediums.
Support all Microsoft teams conferences on both SIPR and NIPR networks
Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.