The Senior Manager of Events & Sales serves as the operational backbone of the Events & Sales division at the Museum of the Bible, reporting to the Associate Director. This role owns the systems that make the team scalable, leads the people who deliver events, and ensures AV production meets guest expectations. Responsibilities include integrating Momentus and Salesforce platforms, designing SOPs, leading special projects, managing day-to-day operations, providing leadership to Events Specialists, driving sales initiatives, and overseeing AV technical support for major events.

Responsibilities

Use, held design and integrate the Momentus and Salesforce platforms to serve as the operational backbone of our events and sales
Design, document, and continuously improve SOPs across sales, events execution, and service delivery
Lead special projects including pricing strategy, service packages, and marketing product development
Own day-to-day operations, office management, and inventory systems
Provide leadership, management, and accountability to a team of Events Specialists
Strategize lead generation and outreach to strengthen our events sales pipeline
Drive selling initiatives that grow revenue across the events sales portfolio
Lead AV technical support and coordination for major events
Provide AV assistance and troubleshooting for complex events
Directly manage and professionally develop the AV Tech team: building technical proficiency, production standards, and long-term career growth
Manage relationships with the AV Tech team to ensure seamless production standards

Requirements

5+ years of experience spanning events management, operations, or business systems, ideally with some AV or production exposure
Education Qualifications B.A. Business, Events Management, Theater Production or related field experience strongly preferred.
Minimum 5 years’ experience in live event technical environment
Previous supervisory and training experience
Excellent written and oral communication skills along with strong analytical skills
Superb customer service skills when communicating and working with VIPs, guests, talent and talent management, supervisors, technical staff, peers, volunteers, team members, press, and vendors.
Proficient computer skills
Working knowledge of lighting, rigging, live and streaming telecasts, audio and video technology, projections, 3D Mapping and their related operational skills.
Working knowledge of IT networking principles and hardware (CAT6/6A, Fiber Optic).
Demonstrated knowledge of safety procedures and required certifications.
Ability to understand contracts of all levels of complexity relating to concert and stage productions.
Knowledge of back of house facility maintenance
Must be able to exert up to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
Must stay calm under pressure and troubleshoot when issues arise.

Nice to have

A strategist with experience developing or optimizing an event management platform (Momentus & Salesforce experience strongly preferred)
Experience with and working knowledge of the following A/V systems and equipment strongly preferred: Lighting (grandMA2 ultra-light, ETC), Show control systems (Medialon), Audio mixing, DSP, recording, and amplification (Yamaha QL5, QSC Q-Sys, Meyer, JBL, Tannoy), Video playback, recording, switching, and distribution (Crestron, Alcorn McBride, Watchout, Seventh Sense), Video monitor and projection equipment (LG, Christie, Panasonic, Planar).