The National Space Centre is seeking an experienced Event Sales Executive to support the growth of its venue hire business. The role involves securing new business, developing client relationships, and ensuring event requirements are effectively communicated to deliver outstanding experiences. The successful candidate will act as the primary contact for enquiries, convert them into bookings, and coordinate with internal teams to ensure events run smoothly. This is a fixed-term maternity cover position for 12 months.

Responsibilities

Act as the primary contact for incoming enquiries, converting them into confirmed bookings.
Nurture and develop relationships with prospective and existing clients to achieve new sales.
Respond professionally and promptly to all enquiries, providing relevant information and options.
Develop and present new ideas and products to the venue hire team.
Regularly review pricing and package offerings, to ensure they remain current, competitive within the market, and maximise revenue generation.
Conduct detailed show rounds, proactively promoting and upselling the venue to clients.
Ensure timely signing of contracts and receipt of deposits/payments.
Use CRM system to manage all enquires in the sales pipeline
Support the event coordinator to provide excellent customer service throughout the event process, coordinating with internal departments and external suppliers as needed.
Liaise with event organisers to ensure all requirements are communicated and met by relevant teams.
Ensure events run smoothly, addressing any additional client requests.
Respond to feedback from event organisers, both during and after events.
Assist in organising internal events, including out-of-hours events.
Complete all invoicing processes related to events, including agency commission
Update all bookings on CRM system.
Manage the computerised booking system, including third-party supplier systems.
Provide additional support cover in the absence of sales and event coordination team members.
Monitor competitors and brief the Commercial Director on new ideas and product developments.
Attend and contribute to venue hire team meetings, showcases, and exhibitions.
Participate in in-house and external training as required.
Assist the delivery team as needed.
Perform other reasonable tasks as designated.

Requirements

Proven experience in sales and event management, preferably in a similar venue or industry.
Experience in building and maintaining strong client relationships.
Experience with CRM systems and computerised booking systems.
Passionate about delivering high-quality events.
Excellent organisational skills and high attention to detail.
Strong communication skills, including interpersonal, written, and verbal abilities.
Proficiency in IT skills and competency in Microsoft Office.
Ability to work both independently and as part of a team.
Capacity to remain calm under pressure and flexible in all situations while maintaining a positive and friendly attitude.
Professional demeanor, with the ability to adapt to a variety of often challenging situations.
Commitment to behaving in a manner consistent with the National Space Centre’s values and standards.
Ability to meet deadlines and manage multiple tasks and priorities effectively.
Flexibility to work evenings, weekends, and holidays as required.
Commitment to continuous professional development.