The Manager, Event Operations Australia is responsible for leading the delivery, performance and strategic development of the Event Travel and Events operation across Australia and supporting the broader APAC region. The role provides leadership across people, client delivery, commercial performance, operational excellence and risk management, ensuring consistent, high-quality service and sustainable business growth. It combines team leadership, client ownership and direct service delivery, and acts as a senior escalation point for client, supplier and operational matters.

Responsibilities

Builds and leads high-performing, accountable and collaborative teams, fostering a culture of trust, recognition and open communication.
Coaches, mentors and develops future leaders, providing clear direction, feedback and performance management
Leads teams through organisational growth, transformation and change with resilience and adaptability
Acts as a senior escalation point for complex client, operational and service delivery issues
Balances client experience, operational excellence and commercial objectives to drive profitability and account growth.
Oversees the successful delivery of complex events and group travel programmes, ensuring quality, compliance and exceptional service.
Uses data, operational insights and best practices to improve performance, productivity and service consistency.
Develops scalable processes, training frameworks and operational standards across Events and Event Travel functions
Identifies and mitigates operational, commercial and reputational risks, ensuring governance, compliance and business continuity.

Requirements

Proven experience in Events and Group Travel operations, including group travel logistics
Demonstrated people leadership experience, ideally within a regional or multi-market team
Strong working knowledge of GDS systems (Sabre preferred) and travel booking processes
Experience in managing large, complex event programmes, including multi-destination or high-volume attendee movements
Sound knowledge of event management platforms (e.g. Cvent)
Strong commercial acumen with a track record of driving revenue and profitability
Excellent communication and stakeholder management skills
Ability to manage multiple complex projects simultaneously
High attention to detail with strong organisational capability