Event Concierge Intern (Summer 2027)

Responsibilities

• Seamless group experiences by becoming a knowledgeable, responsive point of contact for meeting planners and in-house groups, ensuring guest needs, event details, and operational expectations are communicated with precision from arrival through departure
• Confident event execution by partnering with Conference Services, Convention Services, Catering, and operational departments to support complex programs, group movements, and evolving guest needs while maintaining a consistently elevated level of service
• Client confidence and trust through polished written and verbal communication, thoughtful anticipation of needs, and a calm, solutions-focused approach when unexpected challenges arise
• Operational alignment by contributing to Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings, helping ensure the teams supporting each event are informed, prepared, and positioned to deliver on client expectations
• Memorable event outcomes by monitoring event logistics from beginning to end, proactively identifying opportunities to resolve concerns, and keeping the guest experience at the center of every decision
• Deeper hospitality expertise through a structured experiential learning project that allows you to explore an internship-specific objective, apply what you have learned, and present a capstone project reflecting your development throughout the program
• Meaningful team contributions through special projects assigned by department leaders, strengthening the overall effectiveness and success of the events team

Requirements

• Genuine enthusiasm for creating exceptional guest and client experiences, with a positive, composed presence when circumstances change
• Strong organizational skills and attention to detail, with the ability to balance multiple priorities in a fast-paced environment
• Confident, professional communication skills and the ability to build effective relationships with guests, colleagues, management, and cross-functional teams
• A thoughtful listener who asks insightful questions, communicates clearly, and understands the importance of precision in luxury hospitality
• A collaborative mindset paired with the initiative and ownership needed to identify challenges and pursue thoughtful solutions
• Emotional intelligence and understanding that exceptional hospitality is defined not only by what you accomplish, but by how guests and colleagues feel throughout the experience
• Curiosity, adaptability, and a genuine desire to continuously develop your hospitality and event management craft
• A commitment to delivering polished service while building a strong foundation for a meaningful career in events and luxury hospitality
• High school diploma required
• Active enrollment in, or recent graduation from, a bachelor's degree program in Hospitality Management, Events, or a related discipline
• Minimum 3.0 GPA
• Continuous authorization to work in the United States for the duration of the internship
• Commitment to the consecutive 12-week, full-time internship program and assigned intern rotation
• Fluent English communication skills
• Ability to work varied schedules, including evenings, weekends, and holidays, based on operational and event needs
• Ability to lift, move, and place items weighing up to 30 pounds
• Ability to stand or walk for extended periods during shifts

Nice to have

• Previous luxury hospitality experience preferred