The Resort Events Manager at Nemacolin plans, coordinates, and executes luxury events to uphold Forbes Five-Star standards. This role oversees all aspects of resort-hosted events, collaborating with culinary, accommodations, recreation, and other departments to deliver exceptional guest experiences. The manager prepares event resumes, adheres to standard operating procedures, and ensures flawless execution from planning through post-event follow-up.

Responsibilities

Prepare resumes for member events and hotel programming ten days prior to event start date and review all details in weekly Group Resume meeting.
Adhere to the Catering and Conference Services Department’s standard operating procedures.
Help establish and maintain hotel’s marketplace position as Fayette County’s most elite venue.
Follow the specifics standard operating procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
Conduct pre- and post-conference meetings when it is agreeable with the in-house client.
Communicate with banquet managers for all related banquet functions, and event details to relevant departments.
Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
Remain available to hotel managers while on property.
Be aware of departmental revenue / budgets and stay with in budgets that are provided prior to planning events.
Participate in all regular and operational meetings as required.
Coordinate all aspects of conferences as assigned by the Director of Events to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signers, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, and décor (to include floral) requirements.

Requirements

Bachelor's degree in Hospitality Management, Event Management, Business Administration, Marketing, or a related field
Must have a minimum of 2-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property
Experience working within Forbes Five-Star or comparable luxury service environments
Proficient organizational and project management skills necessary to meet established deadlines
Must be able to multitask in a fast-paced enviornment
Experience with booking events, submitting BEO requests, and utilizing platforms such as Amadeus
Must be a self-starter with a positive attitude
Appropriate, professional appearance and presentation
Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
Excellent communication skills in all aspects: verbal, written, and non-verbal communication
Must be able to lift/push/pull/carry up to 30 lbs and stand for extended periods of time

Benefits

Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community