The Events Assistant supports the production and execution of public, private, and internal events at Omaha's Henry Doorly Zoo & Aquarium. Responsibilities include event setup and teardown, guest and vendor assistance, maintaining cleanliness, and ensuring events run smoothly. This role requires working weekends, evenings, and holidays as needed.

Responsibilities

Follow Omaha’s Henry Doorly Zoo and Aquarium policies and standards.
Serve as a positive representative of Omaha’s Henry Doorly Zoo and Aquarium (professional and friendly attitude to guests).
Handle customer or guest inquiries and provide excellent customer service.
Obtain all necessary information prior to the event including event information sheet.
Obtain and maintain all necessary equipment and supplies for events.
Set up and tear down tables, chairs, signage, tents, and any other event needs.
Assist external vendors upon their arrival, as all vendors need a Zoo employee escort, and assist with location and logistical needs.
Escorting guests and vendors on a golf cart or other Zoo vehicle.
Maintain the cleanliness of the atmosphere and facilities are clean and professionally presented.
Properly follow food handling and beverage procedures according to Omaha’s Henry Doorly Zoo and Aquarium policies and procedures and state laws.
Ensure proper set-up, tear down, and storage of equipment/supplies.
Operate cash register, collect payment, and make change.
Make sure drink tickets are accounted for and turned in at the end of the Event Captain.
Help manage event logistics, including venue setup, staffing stations, and all equipment and supplies are available.
Assist bartending staff with assuring bar arrangements are set up properly and ready to serve (30 minutes prior to event start time).
Tending to bars by assisting bartenders with more inventory.
Monitor under-age drinking, over-indulgent drinking, damage of the facilities, etc.
Be present at the event to make sure all is running smoothly; troubleshoot as necessary.
Ability to follow directions and work well as a team.
Fill in where necessary to fulfil any duties that are required to make the event successful, including but not limited to setting up and tearing down.
Communicate comments, ideas, and concerns with management.

Requirements

Strong customer service skills and ability to engage with patrons.
Ability to multitask and handle a fast-paced environment.
Knowledge of special event management and/or operations.
Strong interpersonal skills.
Positive attitude.
Ability to organize, prioritize, and memorize.
General knowledge of food and beverage service procedures.
Experience in various event operations for groups ranging in size from 1 – 5,000 people.
Versatility, flexibility and a willingness to work within constantly changing priorities.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgment with the ability to make timely and sound decisions.
Ability to follow directions, and work well with team members.
Basic math skills and experience in operating and reading computerized cash registers and tape readouts.
Knowledge of zoo administrative practices with a willingness to learn other areas.
Valid state driver’s license.
High school diploma or equivalent.
Minimum age of 19 years old.
Willing to obtain TIPS certification within first three months of employment.

Nice to have

Experience in events is helpful but not required.