Events & Operations Manager

The Events & Operations Manager is responsible for managing and executing banquet and event operations with precision and professionalism. This role ensures that all front-of-house (FOH) elements, service details, and event logistics align with client expectations and company standards. This role will also support Food & Beverage leadership with other key functions, tasks, and operational support as needed.

Responsibilities

• Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and event timelines. This includes properly closing the event through Toast.
• Assist in developing and distributing event timelines, pull sheets, and service outlines to staff.
• Assign and review server responsibilities for setup, service, and breakdown.
• Supervise the setting up of all dining, bar, and event areas to ensure accuracy and readiness before guest arrival.
• Oversee load-in and load-out for all vendors, ensuring they are set up in the correct designated areas per the floor plan and setup notes.
• Update, print, and post all wayfinding and event signage as required for each event.
• Assist in service charge distribution via in-house payroll systems
• Retrieve menu cards from the Prep Kitchen, verify their accuracy with the chef, and bring the correct cards to the event space.
• Lead a Culinary Pre-Shift briefing with the chef and service team before event start-time.
• Conduct Culinary Check-In with the Executive Chef before event set up to confirm menu details, presentation, and service flow.
• Manage all FOH event items including equipment, signage, and display materials.
• Track inventory and usage to ensure timely replenishment and maintenance of items.
• Responsible for pulling equipment and service items from the Prep Kitchen, Storage, or Pantry as needed for each event.
• Oversee the organization and cleanliness of FOH storage areas and ensure all items are properly labeled and stored post-event.
• Coordinate seasonal or special staffing needs, including coat check attendants, lobby greeters, and event hosts
• Lead and supervise all banquet servers, bartenders, and support staff during setup, service, and teardown.
• Conduct pre-shift meetings to review event details, assignments, and service expectations.
• Train, coach, and mentor staff to uphold company service standards and ensure smooth teamwork.
• Maintain a professional, supportive, and motivating work environment.
• Assist and support other related Food & Beverage outlets/departments as needed.
• Serve as the primary on-site contact for clients and vendors during events.
• Anticipate client needs and respond promptly to requests or concerns.
• Maintain excellent communication between internal departments and external partners to ensure flawless event execution.
• Inspect event spaces before, during, and after events for cleanliness, organization, and proper setup.
• Ensure compliance with health, safety, and sanitation regulations.
• Manage equipment inventory, monitor maintenance needs, and communicate restock requests to management.
• Collaborate with Event Sales and Culinary teams to improve event flow and service efficiency.

Requirements

• Experience: 1–3 years of experience in event coordination, banquet operations, or hospitality management, including supervisory responsibilities.
• ​Strong organizational and time-management abilities.
• Effective written and verbal communication and team leadership.
• Proficient in reading and executing BEOs and floor plans.
• Excellent attention to detail and guest service.
• The ability to be proactive and adjust as needed to ensure operational success
• Ability to stand or walk for extended periods and lift up to 40 lbs.
• Flexibility to work nights, weekends, and holidays as required
• Education: High school diploma or equivalent required; hospitality or management degree or commensurate experience required
• Certifications: Illinois Manager’s Food Handler and Alcohol Service certifications (ServSafe, TIPS/BASSET) required

Nice to have

• Preference for familiarity or proficiency with Canva, TripleSeat, Microsoft, Toast, etc.

Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel